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LarryLDell
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5 Posts
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July 1st, 2025 02:44
Mobile Precision 5690
I'm trying to update BIOS for my Precision 5690.
My os is Windows 11. BitLocker is turned off on my machine.
I was able to upgrade BIOS from 1.4 to 1.6, then to 1.9.
However, the update process failed with error message "intermediate steps ...", then abord the process.
I'm stuck at 1.9. The latest BIOS is 1.13.
I tried upgrading through DELL supportasistent and through downloading standalone driver.
The same error persists.
Any help would be greatly appreciated.
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Posted July 1st, 2025 13:10
@anne_droid Thanks for the Info. The BIOS on my pc was not upgraded but it still boots. Do you mean I can update BIOS using the recovering procedure? It says .rcv file is only for BIOS recovery when the system won't boot.
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Posted July 1st, 2025 16:36
CPG BIOS Executable for Windows/DOSFile Name:Precision_5690_1.13.1.exeFile Size:25.91 MBFormat Description:This file format consists of a BIOS executable file. The Universal (Windows/MS DOS) format can be used to install from any Windows or MS DOS environment.To ensure the integrity of your download, please verify the checksum value.MD5:7689b0e5b5cc3b6522fbd43222bb6fafSHA1:38ad0cb37d82d7c2015ba2d300030b966da1c960SHA-256:80fb433ffb8b55b9978be46bc842f827b54a97356f15eb94dcd0d9af349aa51aI assume you have the above file, and checked it's integrity.This may not be at all helpful, but.....
The POWERSHELL part should apply to your download, hopefully.Naturally I use LibreOffice, but excel should, if not excel at it, at least cope with the task.~~~~~~~Then you either make a bootable USB or let windows do the install.Unfortunately I cannot take you any further with the process, Sorry, but I don't have the appropriate hardware to test it out on.(edited)
Kind Regards
anne_droid
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Posted July 2nd, 2025 16:04
@anne_droid The 1.13 BIOS update file has the correct hash. I verified it following your instruction. However, running the update file to upgrade BIOS still fails with the same error.
Is "BIOS recovery" my only choice now? It does not seem to say bootable USB. Is it safe to recover BIOS to a different (higher) version? Thank you for your help!
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Posted July 2nd, 2025 22:09
Apologies, but I cannot specifically say yes.
I believe that I would try and do it, but that is my choice on my hardware.
Kind Regards
anne_droid
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Posted July 3rd, 2025 01:06
@anne_droid I tried BIOS recovery, tried load BIOS default. No luck, same error "the required intermediate step did not complete ..."
This issue starts from BIOS version > 1.10
I was able to update from 1.4 to 1.9. but BIOS version >1.9 fail with this error.
Does any Dell support personal have any ideas?
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Posted July 9th, 2025 18:00
I have the same problem. Dell Precision 5690 BIOS update. I was able to get it to version 1.9.1. But was not able to update further to 1.10, 1.11, or 1.12. Trying from Dell Command Update, directly running the bios exe file, or F12 BIOS Update menu using exe file on USB drive. All fail with the same error: "Required intermediate step did not complete successfully."
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Posted August 6th, 2025 14:40
I have the same issue and tried all the different ways possible for a BIOS update with the same error coming up. I also tried to install older BIOS versions and that was successful. As long as I install a version 1.9.1 and older, everything works well, any version higher fails with that same error message.
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Posted August 19th, 2025 12:20
BIOS version 1.15.1 is available now and the results are the same. "Required intermediate step did not complete successfully". May be stuck on 1.9.1 forever.
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Posted August 19th, 2025 14:56
@JRichard23 Same here. I'm planning on downgrading to all the even older versions and try to update it to a newer one from there. I can downgrade and then upgrade again up to 1.9.1, but I didn't try the whole "matrix" so to say.
anne_droid
6 Operator
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2615 Posts
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Posted July 1st, 2025 09:30
Hi
This may already be what you have tried, IFSO Sorry, ELSE Hope this helps...
Kind Regards
anne_droid