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Sameer Darbha
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January 13th, 2020 16:00
M4600 Battery Causes System to Hibernate/Sleep/Shutdown/Crash
Hi
I have a Dell Precision M4600 Mobile Workstation
The original Battery that came with the Laptop does not charge anymore, so I bought a replacement battery in Amazon. (Because I could not find the Original Dell Battery in www.dell.com)
Battery shows Fully Charged and when still Plugged in, the System goes to Sleep (Hibernates) after sometime.
This happens consistently. Sometimes it Crashes and sometimes it Shuts Down.
In the Device Manager,
Batteries, it shows - 'Microsoft ACPI-Compliant Control Method Battery'
Other Devices, it shows an 'Unknown Device'
When we run the Command for Energy Report (C:\>powercfg/energy)
I see the following error
Platform Power Management Capabilities:PCI Express Active-State Power Management (ASPM) Disabled
PCI Express Active-State Power Management (ASPM) has been disabled due to a known incompatibility with the hardware in this computer.
Anyone has any Idea how to resolve this issue?
I am worried the motherboard or other peripherals will get damaged because of these Frequent Crashes.
Is there a Driver I need to download and install?
Below are the battery Details from the Battery Report (C:\>powercfg/batteryreport)
BATTERY 1
----
NAME : DELL H1M6006
MANUFACTURER : Samsung SDI
SERIAL NUMBER : 49249
CHEMISTRY : LION
DESIGN CAPACITY : 86,580 mWh
FULL CHARGE CAPACITY 80,897 mWh
Any help is Appreciated
Thanks
Sameer
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