We tried reaching you on a private message but did not receive a response. Please feel free to reply to the private message whenever you are available.

My laptop is falling apart. One of the hinges broke, and as a result, the charging part has become extremely finicky. I'm trying to not have to buy a new laptop right now, so I'm wanting to just charge it using the USB C port, which I know still works fine (I just tried it with a macbook charger).

Everywhere I read says that the 130 W USB C charger works with the 9570 and 9575, but it never says if it works with the 9560... Anyone tried it:?

I have the same issue--I have a Precision 5510 and the AC outlet is not working. Can I use a 130-W power adapter with a USB-C plug?

So, Dell, where is the proper charger for the Precision 5510? Stop wasting everyone's time with private messages and publicly post the model number or link to the CORRECT device that will power these systems when the barrel plug outlet fails to work. Otherwise, stop telling people there's a valid USB-C/TB adapter that will work properly.

My client has already wasted almost the cost of this system trying to get one fixed for this EXACT issue, while it was under warranty. Here's how that played out:

1.) Called support while in warranty last year, triaged the issue and Dell made us order a battery without offering to have a tech take a look.
2.) Battery never arrived but we got charged for it and refused charges.
3.) Bought our own battery and the issue continued, since it clearly wasn't the battery at fault.
4.) Went to Dell's support site last year and ordered a power cord based on the ONLY model they had after entering the service tag.
     A.)This should've show only devices compatible with this specific service tag, FYI.
5.) User received power cord from Dell site and the barrel plug was too big, so the site offered the wrong model.

This process dragged out over months. I decided to bring this disaster to Dell's attention again this year in the hopes we could maybe get it reparared. Here's how that went:

1.) Explained prior issues and provided case for historical information.
2.) They advised it's now out of warranty and any options would cost us.
3.) Expained how they never sent a battery, had the wrong adapter listed etc.
4.) They quoted >$250 repair for the main board, or that a USB-C adapater would work, but somehow couldn't give me a model of a compatible adapater.

How could a tech that completed no further triage this year manage to determine the repair cost and know what was wrong when it was OUT OF WARRANTY, yet the tech last year made us spend money twice on a warrantied system that we already knew had a bad board??

I begged Dell this time around for simply comping us a USB-C/TB power cord for this with 130W but they refused even that after everything they put us through, and couldn't even provide me the model of this magical adapter nobody can seem to find. And now I find it wasn't just us.

So Dell, how about you finally offer some customer support and actually post a link to a USB-C 130W power cord that works with the Precision 5510 (in full power mode) or finally concede there isn't one. Numerous people are having the same problem and if you won't repair them, private messaging people doesn't help the masses with the issue.

@SchrodingersCAT6 Did you ever get anywhere with this?  I’ve got the exact same model with the exact same issue. 

To anyone wondering I purchased this

USB C Charger, AUKEY Omnia 61W PD... https://www.amazon.com/dp/B087C625CX?ref=ppx_pop_mob_ap_share

And it works like a charm.  I’m on the most recent BIOS and Win updates to date as of posting this message. 

Thanks for the link @Mikeisthewolf, did you buy the 100W version? I'm so fed up with this issue on my 5510, I've absolutely replaced every part on it, motherboard, jack, charger (multiple times), battery, it's just come back with a new charging chip replaced and still it won't charge. My last option is to try the USB-C charger.

On a separate note, I just don't know what the point of this forum is if all Dell tech support do is say check your private message - just post the info so everyone can see it please, assuming you have any.  Ridiculous.

@toni1972 I got the 61W version and it works just fine.  It takes about 5 seconds to see it after plugging it in and start charging but it absolutely does work.  I’m like you, I’ve done about everything on mine short of getting a new mobo with the same results...no standard charger ended up working after everything I’ve done.  This was a last resort.  The only thing is the cord is only 6ft long, my next purchase will be a 10ft because I think that will be perfect.  

@toni1972 @When I say “works fine” yes it does charge slower (mine needed about 4 hours to charge 60%) the only reason I got it was because it was same day shipping, and cheaper, on Amazon.  And since I typically only charge overnight that works for me.  I haven’t tested the 100w but I’d imagine it would be faster. 

Might come late but mine 5510 precision have same issue. Bought a Rav Power 100W with type C to type C charger, works like a charm!