7550 Degraded Performance After Bios 1.8.0 Upgrade
I9-10885H @2.4Ghz/32GB Ram
After BIOS Upgrade from 1.7.0 to 1.8.0 Performance of PC seriously affected, down by 3-4 times CPU performance/Disk and Ram. Rolled back to 1.7.0 and all is fine again. This update has some security issues resolved but is not useable.
A BIOS 1.8.1 release is now available. I just installed it on my 7750 (while powered by my WD19DC dock's thunderbolt cables only, and battery charged to 100%) and ran UserBenchmark & CrystalDiskBenchmark. Both results were on par with pre-1.8.0 BIOS. So it looks like the problem is solved.
NOTE: I did get the "Dock fan has failed..." message again immediately after installing the BIOS and rebooting. But rebooting the dock (by disconnecting its power cable) seemed to solve it. The error hasn't reappeared again since (after a few more reboots of my 7750 for testing purposes)
I also had this problem on my 7550 with I7-10850H when my BIOS was upgraded to 1.8.0. Windows Task Manager showed the cpu speed as 0.8 GHz when normally it would show about 4.5 GHz. Really frustrating having to wait all the time, even just to open a folder in Explorer taking about a second when it should be instant. Reverted back to 1.7.0 now and all is running fine, but the Dell Update app is constantly trying to get me to put 1.8.0 back on.
Same issue. Called DELL - got variable support. It appears it is Ok to boot on battery and then plug in the AC only once booted. Have not tried it yet - I rather went in the BIOS (F2 key) and changed a setting in the Performance section. Did not work every time though.
I have the same issue. What I have observed specifically is that the performance with 1.8.0 is fine if the battery is DISCHARGING or CHARGING. If the battery is fully charged AND the adapter is plugged in, the performance issue appears. Again, in this situation, I see the bus speed stuck at 0.8 ghz and the cpu utilization never going higher than 31%. Obviously I bought my 7550 with I7-10850H because I needed the speed (I run a lot of VM's), so if I need a boost I just unplug the power adapter. Good to know Dell is aware of this.
I had this same problem on my 7750 after installing that "urgent" BIOS update last week. After a week of noticing odd sluggishness, I called DELL Support yesterday and was told there were "no reported problems with BIOS 1.8.0" and that I should try a full driver reinstall using Dell Command Update and then run SmartAssist to optimize my PC. But it was clear to me the person I spoke with had no clue, because when I mentioned that I had saved a restore point prior to the update, she suggested that I could restore that saved point and that would also revert my BIOS back to the prior version (of course it won't because BIOS is stored in flash memory not on the C:).
So today, I manually downgraded back to BIOS version 1.6.2 (which I had been running previously) and the CPU benchmark is back to where it was before (5x faster than version 1.8.0).
My experience with DELL "ProSupport" has generally been good in the past, but it's frustrating when you get such an amatuerish response instead, and no follow-up whatsoever.
hI Same issue with my 7550 i7 in combination with a ucs c hub connected, after sleep of lock the cpu goes down to 0.8x and lt gets slow and does not recover . but if i remove the power cord en put it back i have full cpu and speed again. irritating but workable
It seems that the 1.8 update is now blocked for download.
Slightly annoying that it is still being recommended by SupportAssist and other update suggesting options. Also that I have wasted some time trying to download since there was no contrary advice despite running repeated checks.
And then 2 attempts to create a Support Request (before realizing I could check here and have some success ...) both seemed to hang totally when the Submit button was applied.
At least today is a Friday ... so it's not all bad.
daehl
4 Posts
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Posted July 30th, 2021 07:00
A BIOS 1.8.1 release is now available. I just installed it on my 7750 (while powered by my WD19DC dock's thunderbolt cables only, and battery charged to 100%) and ran UserBenchmark & CrystalDiskBenchmark. Both results were on par with pre-1.8.0 BIOS. So it looks like the problem is solved.
NOTE: I did get the "Dock fan has failed..." message again immediately after installing the BIOS and rebooting. But rebooting the dock (by disconnecting its power cable) seemed to solve it. The error hasn't reappeared again since (after a few more reboots of my 7750 for testing purposes)