I believe the full text of the alert is being cut down. It is probably an error message stating something like "The persistent monitor running on host xxxx cannot reach the storage array", or "...can now reach the storage array".

How is your MD3000 setup? Is the management station connected in-band or out-of-band? Do you see any network errors? Do you see any repeated errors in your Major Event Log co-inciding with this alert?

-Mohan

this is the exact alert that is captured by IT Assistant via the Out of band management

The MD3000 log doesn't show this error or anything related to this.

No network issues capture in the server event log or MD3000 logs.

It appears this is being captured by IT Assitant Category "Storage Enclosure" Alert Source Name "StorageArrayCritical".  I don't want to disable this alert in the case of another critical alert is captured for a different event.

Ok. I agree with you that disabling the alert could be problematic as you might miss something critical.

So, as I said, it looks like ITA is curtailing part of the message as the text in the alert seems incomplete and could not be a critical alert. The only alert that sounds similar is the one I posted above. I am assuming that that is the alert that you are seeing. This basically means that the monitoring software on the management station is trying to contact the array and is failing. So, it assumes that there is a problem with the array and generates the alert.

There could be 2 approaches to fixing it: A: filter out the alert specific to the message seen (if that is possible) - I am not really an ITA expert and not sure if this can be done

B: Figure out what is causing the connectivity to go up and down. If that can be fixed, there will be no need to filter any alerts. However, based on what you said, I cannot understand as to where the problem might be.

-Mohan

 

Event Message: The persistent monitor running on Host FEDADMIN cannot reach the indicated Storage Array.

Priority:Critical

Component type:

Component location:

Did you ever found a solution on this we are having the excact problem in our enviroment on several MD3200:

PowerVault Modular Disk Storage Manager                                

  EMW Version:                          10.80.G6.47                  

  Report Date:                          Thu Mar 22 13:31:16 UTC 2012  

Storage Array                                                                            

  Current Package Version:              07.80.41.60                  

  Current NVSRAM Version:               N26X0-780890-001              

  Staged Package Version:               None                          

  Staged NVSRAM Version:                None                          

RAID Controller Modules                                                

  Location:                             Enclosure 0, Slot 0          

  Current Package Version:              07.80.41.60                  

  Current NVSRAM Version:               N26X0-780890-001              

  Board ID:                             2660                          

  Sub-Model ID:                         136