Ikt,

 

 

Would you confirm a couple things for me? 

 

First off, what is the firmware version you are currently at? 

 

What do you see in the Recovery Guru?

 

Let me know and we can go from there. 

 

 

Here is (hopefully) the firmware info you need:

PowerVault Modular Disk Storage Manager
    AMW Version: 10.80.G6.62
    Report Date: Thu May 05 23:28:31 CEST 2022
Storage Array
    Storage Array Name: MD3620i
    Current Package Version: 07.80.41.60
    Current NVSRAM Version: N26X0-780890-901
    Staged Package Version: None
    Staged NVSRAM Version: None
RAID Controller Modules
    Location: Enclosure 0, Slot 1
    Current Package Version: 07.80.41.60
    Current NVSRAM Version: N26X0-780890-901
    Board ID: 2660
    Sub-Model ID: 157
Power Supplies
    Location: Enclosure 0 Left
    Firmware Version: Not Available
    Location: Enclosure 0 Right
    Firmware Version:
Not Available

Recovery guru

I also attach a screenshot of the recovery guru first page.  Please note that the reason that we removed the controller was that the mgmt port leds were dark and we had no connection to it.  It was removed when its status was:  Service action:  Removal allowed.

The problem is that another working (but reset) controller was inserted in the same slot and it had exactly the same errors.  That lead me to assume that it was an enclosure problem.....

Thanks for your comments

regards Tor

Hi,

 

Is the storage enclosure connected/cascade to another storage?

 

You might be right on enclosure issue. Could you insert back the original controller and check if recovery guru has any changes. I would suggest a need to look at the MD logs to find traces of what has happen. Was there an issue before the controller gave error messages like a disk replacement?

 

The firmware is quite far from newest, but will need to resolve both controller up and running before a firmware update can run. 

Hi again,

Thanks for your comment, We have no cascaded slaves or other units connected.

I will be travelling in the weekend so I'm not in the mood to reinsert the missing controller just before I leave

However please note that when we inserted ANOTHER controller (after having properly reset it) there was no mgmt connection status lights in that controller (exactly same symptom as with the original controller).  This is the reason that I ask if the culprit might be the enclosure itself.

Do you know of any enclosure error condition where the mgmt network status leds are dark when a good network cable is connected?  

regards Tor

Hello @ikt,

I have not knowledge of any other enclosure error with dark leds in the mgmt network status with a good cable. Normally the leds should be on if the hardware is working correctly.

But as Joey said, a log analysis should be considered. Is the MD still in warranty?

Regards.

Ikt,

 

What I suggest you start with is getting a support bundle uploaded to upload . dell. com in order for us to see what is actually going on, really before doing anything else, that way we can determine the best approach going forward. After uploading the support bundle I highly recommend that you update the firmware as soon as possible, as it is really far behind and there were controller issues that were addressed in the newer versions. After that if the error is still present then you will want to upload a second support bundle for review. 

 

Also, after you upload the support bundle, would you private message me the svc tag you used to upload them, so that I can locate and retrieve them?

 

Thanks.

 

I understand, but we can still look into it for you. If you upload tonight it will Monday before I will see it. I appreciate your patience. 

 

 

 

 

Hi 
Unfortunately the unit is out of warranty, otherwise I wouldn't be here

I'm currently travelling far away from the site but I will try to download the support bundle later tonight.

regards Tor.