Hi @AleDDH,

 

This error will usually occur when non-certified Dell drive is install on the server with the RAID controller H710. I may suggest to check with Dell drives and monitor is the issue persist. Get the iDRAC/LCC, BIOS and H710 firmware up to date. 

 

If the PERC RAID controller is truly experiencing this particular situation, the controller will appear to be in a hung state at the post message that states "Initializing devices…" and will remain so for approximately 6 minutes. You will most likely observe that the drives will be blinking a slow, rhythmic blink pattern on the drive activity LED.

 

Try removing all the drives and check if the issue persist.

Hi @DELL-Joey C

That the ssds are not certified means that they are not compatible and that it is mandatory to buy certified devices for dell?
The only possible solution you give me is to update the firmware, I already have it updated. It only remains for me to buy certified SSDs. It would be too much to ask if you have a list of some ssds that are so expensive.

Thanks for the help.

Hi,

 

I could not find a manual for the Samsung 780 EVO maybe you mean 870?

 

General it will accept SAS, SATA, and SSD but not NVME

Dell PowerEdge RAID Controller H710P data sheet (applies to H710P mini too) : https://dell.to/3BcrSrC

 

Here is a thread with your reported configuration if you mean the 870 EVO

 

https://dell.to/3PoLzmy

Maybe this helps you to solve your issue but please try other drives before to exclude a defect on your server.

 

Regards Martin

Good morning @Dell-Martin S 

Sorry about the SSD is Samsung 870 evo.

A clarification I do not have a Perc H710P I only have the Perc H710. Can there be any difference in accepting ssd?

I did several tests, and one of them completely shutting down the computer, removing the SSD and without any hard drive, turned on the computer and several times I got the same error as above: Adapter at baseport not responding...no adapter. What conclusion should I reach if I no longer have any device that is not compatible?

Thanks for your help.

Hello AleDDH,

 

If you have removed all drives and the baseport and single-bit ECC errors persist it may be the controller needs replaced.

 

A few more steps I can recommend:

*Try a flea power drain and reseat controller

*Update the controller firmware

 

drain flea power (shut down, disconnect power cables and Network cables, hold in power button 20 seconds with cords removed). Reseat controller.  After flea power drain, system has to set for 3 minutes for DRAC to reset without any power plugged in, then plug in NIC and power but wait 2 minutes before power on to give DRAC time to initialize.

 

 

Firmware: H710 mini firmware: 21.3.5

https://dell.to/3chI82m

 

If you have a bootable OS choose the update for that OS, otherwise use ZipPack External:

 

Download

1. Click the Download Now link to download the file.

2. When the File Download window appears, click Save to save the file to your

hard drive.

 

Extract Files

1. Browse to the location where you downloaded the file and double-click the new file to unzip the download package

2. Click Continue.

3. Specify the location to unzip the files.

4. Click on the OK button to extract files. After the files are extracted the message all files were successfully unzipped will appear.

5. Click the OK button to exit from the installer.

 

Installation

1. Copy extracted files to bootable media.

2. Reboot system to bootable media.

3. Execute update.bat to perform flash.

5. After flash is complete, remove bootable media.

4. Reboot system for changes to take effect.

 

Hello @Dell -Charles R 

I try to update the firmware for H710 from idrac7 the process starts but never finishes the device freezes and I have to restart it. I don't know if this is a recommended method to do it, I'll try to do what you tell me, but from what I see the controller must have some problem.