I doubt this is the proper place for this, but I cannot locate any other place on the Dell website to get help for this.
I am trying to apply for a job in the careers section, but I get this error when trying:
A system error has occurred.
Please exit the application and open a new session. Please contact your internal company help desk if your company has one. Otherwise, for any problem with the Taleo application, please log an incident through Web Support. In your incident, please describe the problem in detail (circumstances and actions leading up to the error). If you do not have access to Web Support, please contact your Taleo system administrator.
careersection@dell.taleo.net (20100121154640431)
I have tried logging out then logging back in and I have tried a different browser, but I get the same error. I have also tried emailing the address shown in the error, but the email fails to send. I'm not sure if that's due to a spam filter or due to the email address not existing, but either way I can't locate any other way to get support for that section of the website.
In the FAQ of that section it states:
What if I attempt to apply to a position but I get an error message? Please click "Support Information" for help with the tool or questions regarding the process.
Yet I do not see a "Support Information" link anywhere.
Dell's web sites are all over the place, with various functions subcontracted out, and there is no specific web site support for most of them. As just another user like you all I can tell you is this:
1) Google found your exact same error in Yahoo Answers, though it was applying for a job at Old Navy (see HERE). In that case, the only (rather vague) answer was "I found out it was my pop-up blocker". Dell's apparently using the same Taleo software as several other companies (note the dell.taleo.net address).
2) That email address apparently is not a valid one, according to a couple of free email validation sites - it doesn't seem to be connected to a mail server.
3) The only thing I can find that might be a relevant support page is here, and it's not very helpful.
Basically, you're kind of stuck - either it's you, or it's them, but if it's them, can't tell you who or where they are. Any number of things on your end could be causing a problem with particular site - security settings, add-ons, lack of a particular update, etc. And to be honest some sites are just programmed better than others - it's not the first time or the last time a Dell web site gave people fits.
Thanks for letting us know of this problem. Please go ahead and check your pop up blocker to see if that corrects the issue. In the meantime, I am going to pass on this info to our HR dept. so the tool can get fixed.
I have disabled my pop-up blocker, yet I am still experiencing the issue. I am beyond myself as to why I am having this issue unless the issue is not due to my system but rather due to the tool.
What's most frustrating about this is that I cannot contact anyone directly at Dell. I have to hope that the Dell employee who has seen this thread contacts the proper department and they deal with it in a timely basis. In the meantime I cannot apply for a job at Dell. This is very disappointing.
I have just recived notice that the problem with the career tool has been fixed. Please try to apply again. If you continue to have a problem please let me know.
Thanks for your efforts, however, I am still having the same issue with multiple browsers and multiple computers. I am still receiving the same error:
A system error has occurred.
Please exit the application and open a new session. Please contact your internal company help desk if your company has one. Otherwise, for any problem with the Taleo application, please log an incident through Web Support. In your incident, please describe the problem in detail (circumstances and actions leading up to the error). If you do not have access to Web Support, please contact your Taleo system administrator.
Alexandra_P
4 Apprentice
•
2554 Posts
2713
0
Posted January 21st, 2010 18:00
Dell's web sites are all over the place, with various functions subcontracted out, and there is no specific web site support for most of them. As just another user like you all I can tell you is this:
1) Google found your exact same error in Yahoo Answers, though it was applying for a job at Old Navy (see HERE). In that case, the only (rather vague) answer was "I found out it was my pop-up blocker". Dell's apparently using the same Taleo software as several other companies (note the dell.taleo.net address).
2) That email address apparently is not a valid one, according to a couple of free email validation sites - it doesn't seem to be connected to a mail server.
3) The only thing I can find that might be a relevant support page is here, and it's not very helpful.
http://www.taleo.com/support/
Basically, you're kind of stuck - either it's you, or it's them, but if it's them, can't tell you who or where they are. Any number of things on your end could be causing a problem with particular site - security settings, add-ons, lack of a particular update, etc. And to be honest some sites are just programmed better than others - it's not the first time or the last time a Dell web site gave people fits.