UNSOLVED

bstroud

updated

23 years ago

B

bstroud

21 Posts

0

15475

February 3rd, 2004 11:00

WPA not connecting

My brand new Inspiron 5150 with XP Professional has the Truemobile 1300 WLAN Mini-PCI card, along with the Truemobile 2300 wireless router.

I have read information from Dell, and have tried and tried, but the WPA will not connect.

Does anyone know of a foolproof set of instructions available?

 

 

 

 

  • bstroud

    21 Posts

    457

    0

    Posted February 3rd, 2004 12:00

    I forgot to ask if anyone has successfully used this combination.

    My setup was WPA-PSK and TKIP, and the browser always says Cannot find server.  The signal strength is very strong.

    WEP works just fine using 13 character ASCII key.  It became stable after I replaced a 2.4 Ghz phone system with a 900 mhz phone.

     

     

  • Brysland

    5 Posts

    457

    0

    Posted February 3rd, 2004 23:00

    You guys are not the only one with this problem.  If you search around this forum you'll find a lot of people are experiencing the same problem but no one seems to be able to get any support for this issue from Dell.

    I just returned my TM 2300.  I am really not satisfied with it.  I can't get WPA running AES encryption to work with TM1300.  Phone tech support numerous times.  I can't believe the response I got... "we have no documentation on this problem but as longs you can connect without encryption, it's not an hardware issue.  Thus we're not obligated to support".  I was told to search around the Dell website and fix the problem myself.  I find this beyond ridiculous, I would understand if I'm using a different brand router.  However, I am using truemobile for everything from wireless card to wireless router.

    I checked the firmware and everything updated Windows and so on.....  Finally, I give up and demanded a refund on the TM2300 router. 

    The reason I bought a Dell is because of customer service.  I thought a company as big as Dell would have excellent customer service.  I guess I was wrong.  Dell will definitely not get my business again.

  • bstroud

    21 Posts

    457

    0

    Posted February 3rd, 2004 23:00

    Thanks for your response. 

     I am also very disappointed.  My Inspiron 5150 notebook is brand new.  The Truemobile 2300 router is brand new.  The operating system is Windows XP Professional.  This stuff should work right out of the box.  We should not have to be software developers to use this equipment.

    I am an experienced user.  There is no reason you and I, or anyone else, should have a problem with WPA.

    Dell needs to be right on top of this, and take care of the customers.  I have spent hours fooling with this problem.   I even purchased a 900 Mhz telephone to replace my 2.4 Ghz system, just to rule out the obvious interference potential. 

    Somebody better get the service improved, or else this will be my last purchase from Dell.  This was supposed to be fun.  It has turned into a real nightmare.

     

     

     

     

     

     

  • Herrflik

    21 Posts

    457

    0

    Posted February 4th, 2004 06:00

    Its hard to say anything without knowing what you tried and what the result was.

    In general, its advisable only to ever buy WiFi alliance certified equipment, unless you particularly enjoy the process of getting things working :)
  • MDHS

    115 Posts

    457

    0

    Posted February 4th, 2004 09:00

    Both the Truemobile 1300 and the Truemobile 2300 are wi-fi compliant. Dell.com advertises them as being WPA enabled.
  • bstroud

    21 Posts

    457

    0

    Posted February 4th, 2004 14:00

    I updated the latest drivers/firmware from Dell for my 1300 and 2300, and also applied the fixes from Microsoft for WPA.  Still,  it gets "server not  found" when I try to use the browser.

    I am willing to  purchase another router. 

    Does anyone have WPA working on their Dell notebook?  I am very interested in what wireless router you are using.  I would like to keep my Dell 1300 in the notebook, and just buy another brand of router.

    Thanks,

    Bill

     

     

  • Brysland

    5 Posts

    457

    0

    Posted February 4th, 2004 19:00

    I just bought the Microsoft MN700 wireless router after I finally returned that piece of junk TM2300.  Appearantly a lot of people are having trouble with getting WPA to work. 

    I have no problem getting WPA with my new router.  However, it only support TKIP not AES at this time.  It works great and so far no complaints. 

    I used to have both TM1300 and TM2300.  Like everyone else I thought if I get all the components from Dell it should be working right out of the box.  However, my experience proved otherwise. 

  • volcano11

    2 Intern

    •

    27973 Posts

    457

    0

    Posted February 4th, 2004 20:00

    I have an Inspiron 5100 with the TM1300 wireless card.  It connects just fine using WAP to my Linksys WRT54G wireless router.

    Steve

  • tolmant

    12 Posts

    457

    0

    Posted February 4th, 2004 22:00

    I'm guessing your Truemobile 2300 has the latest firmware and that is why you cannot get WPA to work.  I can get WPA to work with the older firmware, but not on the latest firmware.  With the latest firmware, it says its connected (with an excellent signal) but cannot get an IP address.
  • Ultra7

    2 Posts

    104

    0

    Posted February 5th, 2004 14:00

    tolmant,

    do you have the firmware bin file available?

    or know where it can be downloaded?

    I serched and could not find the older firmware in dell.

    Thank you.