UNSOLVED

buddyorliz

updated

22 years ago

0

5418

July 12th, 2004 16:00

can not use service tag number - says invalid

My service tag number, which is the correct one, even as shown on my support page,

Will not go through, Everytime I enter it (Looking For Help) it says to enter a valid service tag number.

I have tried my express service code also, and the same thing.

I have been on the phone for hours being redirected, I was waiting so long this morning and transfered so many times I got disconnected.

 

  • volcano11

    2 Intern

    •

    27973 Posts

    265

    0

    Posted July 28th, 2004 15:00

    Since this mainly a user to user forum, no one can help you here.  You might try the Customer Care - General forum, but the response will be much slower than calling Dell Tech Support.  Keep trying until you can get someone knowledgeable.

    Steve

  • aluke000

    9 Posts

    265

    0

    Posted July 28th, 2004 15:00

    Join the club.

    I have the same issue with a couple of servers and Dell has no resolution.