Coderblix,

Thank you for using the Dell Community Forum.

No update as of right now. I keep checking everyday.

Thanks Jesse

arthas76,

I would wait until I hear something and can let you know. I am also waiting on some word on what to tell the customers with the faulty monitors. If you get it replaced you may end up with another monitor with backlight issues. It just isn't worth your time to keep sending them back and getting another one with the same problem.

One more notch on the board for the 2005FPW monitor issue: I'm currently on monitor #3. The first one was really bad, as all four corners had noticeable brightness issues (halo effects). The second monitor was better, but both left corners were still having the problem. The third monitor was the best yet, but the halo effect in all four corners is still visible. The third monitor also has two dead pixels, one on either side of the center of the screen. In all cases, the problem develops once the monitor has warmed up, almost as if the LCD panel expands into the plastic casing.

As bad as the monitor problem is, the single most annoying part is having to re-describe the problem every time I report it, and having to jump through the "set the monitor to its brightness defaults" hoop. (All of my support has been done by email.)

---

allmightyroot wrote:
One more notch on the board for the 2005FPW monitor issue: I'm currently on monitor #3. The first one was really bad, as all four corners had noticeable brightness issues (halo effects). The second monitor was better, but both left corners were still having the problem. The third monitor was the best yet, but the halo effect in all four corners is still visible. The third monitor also has two dead pixels, one on either side of the center of the screen. In all cases, the problem develops once the monitor has warmed up, almost as if the LCD panel expands into the plastic casing.

As bad as the monitor problem is, the single most annoying part is having to re-describe the problem every time I report it, and having to jump through the "set the monitor to its brightness defaults" hoop. (All of my support has been done by email.)

---

allmightyroot-
What is the process they have you go through? I may as well go through the steps before I send my e-mail to them.

THanks,
C

Clocker,

Here's what they typically suggested to me:

To resolve this behavior, I request you to reset the monitor or TV to
the default configuration.

A monitor?s prime video mode designates specific optimal
operating parameters for the screen resolution and vertical frequency
(refresh rate) based on the monitors size. These settings are accessed
and modified through the Display Properties window.

For information on how to adjust these controls and further
troubleshooting this behavior, please refer to your flat panel?s User?s
Guide, accessing the following link.

The first one they said this:
To resolve this behavior, I request you to adjust the default settings
on your Flat Panel, following the steps below.

1. Change the color to "User Preset" and also adjust R/G/B value of
"User Preset" on your Dell flat panel display.

2. Check DVD connection for Composite (good picture) and S-Video (better
picture).