UNSOLVED
GC
Gary Coyle
80 Posts
0
7587
June 4th, 2008 10:00
Shafted big time by Dell over 2408WFP
Im sure many of you are aware of my plight regarding the 3 2408 monitors ive had, i finally had enough and requested my money back, the first request 2 weeks ago was totally ignored in the hope i would go away so i contacted them again and heres the reply
"
Hi Gary
As discussed earlier, We can refund the money for the monitor, As the customer that has purchased the Monitor from dell is TARAN MICROSYSTEMS we have to refund the money back to the original company.
You will need to discuss the refund with the company that you purchased the goods from, Dell will only refund the money that was paid for the monitor, We cannot refund yourself the money you paid for the monitor. As the dell customer is a reseller they will have bought in bulk and paid less for the monitor than yourself.
Dell is happy to refund the money, You will need to reach an agreement with the company you purchased the monitor from.
As for the finance company that is a private matter between yourselves, You will also need to reach an agreement about the finance agreement, Dell will not offer any compensation for this matter. Feel free to back to me when you have contacted the company that you bought the monitor from."
My monitor was purchased on a finance agreement, i have already [paid a 10% deposit of £46 and 2 monthly payments of £15, Dell flatly refuse to reimburse me for this money and flatly refuse to settle my finance deal.
They will pay Taran systems who Dell originally sold the monitor to in a bulk purchase and the amount Taran paid for the Monitor is all they will pay, i have to claim it back from Scan Computers who i bought the monitor from and Scan have to claim it back from Taran systems who are the resellers.
Basically Taran will have paid approx £270 for the monitor because they bought in Bulk and Dell say this is the only amount they will pay back, not directly to me but i have to jump through loads of hoops first, i even have to surrender my monitor before i can get anything.
My total outlay for this monitor including interest on the finance agreement will be aprox £560 so i will be abpot £200 out of pocket.
I have now told Dell that i will sell the 2 monitors i have in my possession to recoup my losses.
Dell, what a bunch of theives.
Why go through a reseller in the first place? Apart from not saving very much at all (Dell Direct will always do a deal if you push them a bit) Your warranty is with the reseller who has bought in bulk. Any service issues have to be dealt with by your reseller. Scan do it, PCBuyit do it and I would imagine eBuyer do it too ..... I suspect they all use Taron (although eBuyer may not as they are big enough to hold huge stock themselves)
Anyway, if you want a refund you just have to push Scan to refund you the amount YOU paid them for the monitor, If it is not fit for purpose you have a legal right to demand a refund.
@Giolon wrote:
I'm confused. How exactly is it Dell's fault that you bought your monitor through a reseller and now have to get your refund from said reseller?Message Edited by Giolon on 06-04-2008 03:31 PM
If I'm not mistaken, it's Dell's fault because they can't produce 2408WFP units with an even image across the screen, from left to right. It's Dell's fault because they refuse to acknowledge this as a major problem and agree to ship out working units. It's Dell's fault because they produce and sell monitors manufactured so cheaply that they've completely lost the quality the Dell brand used to imply. It's Dell's fault because they labeled the 2408WFP with the UltraSharp name which makes people expect quality, something the 2408WFP can't be described as.
Giolon
31 Posts
393
0
Posted June 4th, 2008 21:00