UNSOLVED
2007WFP Nightmare
I bought my 2007WFP on May 30. The day after I bought it I read about the banding problem. I received the monitor and sure enough, it had the defective firmware. I PM'ed ChrisM per his directions and didn't hear a thing for more than two weeks. Finally I went to Dell chat support and they sent me a replacement. The replacement arrived and it was (almost) beautiful! Rev. A01 with no banding trouble, BUT -- The LCD had a 1/4th inch crack or defect in the upper left corner of the glass. Again I turned to chat support for a replacement. My third monitor arrived today; what a disappointment! Once again, Rev. A00 with the defective firmware. Not only that, it's got more than 100(!) defective pixels. When the screen is black it looks like a Christmas tree. This time I called for support. I reached an American who said she would transfer me to a supervisor. The supervisor turned out to be in India. This rep. concentrated more on questioning my troubleshooting ability than anything although he did ultimately help me. My FOURTH monitor is now on its way. Please Dell, get it right this time. I'm really growing tired of this. If it's not right I'll be calling an executive. I work for a pretty large computer company myself and if we screw up this much we pretty much have to make some concessions in order to make things right. Please, please, please...
- Duff,
I feel that this forum is the only true avenue I have for feedback to American representatives of Dell. Sure the forums are for discussion, but there's no reason why they can't be used for feedback as well. I feel that I'm being reasonable with my complaints. I'm not being abusive or insulting.
"btw you don't hear anything from ChrisM - he just adds you to the list when he receives your message."
Yeah, I'm aware of that. However the problem was that other people on the discussion board began to receive replacement monitors where as I never did, even though I followed ChrisM's directions precisely. Ultimately I had to turn to chat discussion to get a replacement...and it's been downhill from there. To Dell's credit, they have been very accommodating and helpful thus far. I just want to get a monitor that works without defects. - There should be return airbills in with the monitors for you to send them back. Just fill it out and call Airborn Express to schedule a pickup. It's a rather painless process from a return standpoint. Glad you got a working monitor, just be sure to return the others so you do not get charged for them.
Dufflover
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Posted June 23rd, 2006 14:00