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Master Yoda usa
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July 21st, 2006 22:00
2007WFP Dead or stuck Pixel? Need advise
Hello everyone..
I just recieved my 2007WFP from dell on Monday and I have been trying to adjust the Color/Contrast/Brightness and I finally seemed to calibrate this monitor to what seemed reasonable but the Color still seems off on my G5 ATI Video card...I am more disapointed that I looked closely on the lower left quadrant of the monitor's LCD and there I found a Stuck pixel..now here's my question to all if it is a Stuck Pixel is it in color and if it is a Dead pixel it shoud be black right? I really like the design but this pixel really bothered me and when i called Dell Support all they advised me was to send the unit back for a refund:smileysad: Now I know apple has a lousy return policy and Dell's seems to be better even though I mentioned the stuck pixel the supervisor was curteous enough to give me a refund which I thought that is great!! But I am afraid of returning the unit and then get some other brand that might be even worse.. for the price I loved it but if I do send it back then purchase another will this offer still be valid (sale price $367) and until when?? or should I just live up with the Stuck pixel and wish it will go away or return the LCD Monitor..I am so un-decided as to what to do the pixel is no more than a than a size of a pen dot or ". " but I am worried it will get worse then after the 21 days I wll then have to return it then get a re-furbished with other problems I guess what I am trying to ask is for advise" What would you do" thanks to all
regards,
Master Yoda USA
regards,
Master Yoda USA
Message Edited by Master Yoda usa on 07-21-200606:22 PM
Message Edited by Master Yoda usa on 07-21-200606:22 PM
Message Edited by Master Yoda usa on 07-21-200606:24 PM
Master Yoda usa
3 Posts
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Posted July 22nd, 2006 01:00
A replacement was not offered the technical support rep. stated there had to be more than 5 pixels for a new replacement. The only option was to retun the LCD for a refund. A full refund I was not told? How exactly does Dell do a return? Do they return the funds to my Credit Card as soon as they recieve the Monitor? I would like simply to return the Unit and purchase another Monitor the same model but don't know how long this offer expires? I am afraid of returning the Monitor then paying the full price....now what I mean
thanks,
Master Yoda
Lost and Confused.................Message Edited by Master Yoda usa on 07-21-200609:00 PM
Have you seen any posts by Chris (moderator) regarding the Dead Pixel buddy program? Here's some posts you can refer to, I've not tried it yet, so dunno if it really works or not:
http://forums.us.dell.com/supportforums/board/message?board.id=dim_monitor&message.id=62149#M62149
good luck! :smileyhappy:
- Do you have a Rev A02? look at the sticker on the back panel.
Dead pixels are manufacturing defects, and rarely occur afterwards (although someone posted recently that this happened to them), so it is very unlikely to get worse. I had a stuck pixel on my A00 but I forgot about it after a while ( it would depend on the position though). Fortunately my replacement A02 has no dead pixels :smileyvery-happy: Master Yoda usa
3 Posts
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Posted July 24th, 2006 01:00
wow! Is your 2007WFP new or you have had it for a while? I guess I should leave it alone I tried a massage did not work tried the Pixel Fixer MPEG left it for about 4hrs and nothing...Its very small and I hardly see it only when there is a light colored background..What stinks is that I sold my NEC 19LCD and now if I return it I will be stuck with no monitor if indeed I do return it...I guess I will keep it an hope it will go away or just forget about it the NEC LCD also had one Aqua colored LCD but it was in the Middle I guess I was hopeing to own a Pixel Free LCD Monitor..I will stop whinning and just live with it they are very Nice monitors seems I sort of calibrated the Color...Thanks to allMessage Edited by Master Yoda usa on 07-23-200609:51 PM
- Got mine brand new on July 7th, but I didn't set it up until July 15th when I got all the parts to build my PC. I didn't see it until the 2nd day and have had no luck removing it. But Im dealing with it and hope one day it goes away. But because of this I am already planning to get a new LCD of a different brand within the next 12 months if the it doesn't somehow go away.
Message Edited by JammDDR on 07-23-200610:32 PM
Dufflover
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Posted July 21st, 2006 23:00