UNSOLVED
XPS 13 9360 Bluetooth stopped working
This morning after resuming from suspend the bluetooth adapter suddenly was not recognized.
Normal lsusb:
Bus 002 Device 001: ID 1d6b:0003 Linux Foundation 3.0 root hub
Bus 001 Device 004: ID 0bda:568b Realtek Semiconductor Corp.
Bus 001 Device 003: ID 04f3:20d0 Elan Microelectronics Corp.
Bus 001 Device 002: ID 0cf3:e300 Atheros Communications, Inc.
Bus 001 Device 001: ID 1d6b:0002 Linux Foundation 2.0 root hub
This morning:
Bus 002 Device 001: ID 1d6b:0003 Linux Foundation 3.0 root hub
Bus 001 Device 004: ID 0bda:568b Realtek Semiconductor Corp.
Bus 001 Device 003: ID 04f3:20d0 Elan Microelectronics Corp.
Bus 001 Device 001: ID 1d6b:0002 Linux Foundation 2.0 root hub
Restart did not resolve the issue. Power off and power on did make the bluetooth adapter appear again. Can this be a driver issue?
Hi,
I recently bought this laptop at dell with Linux preinstalled here: www.dell.com/.../pd
So you are saying that Dell sells laptops with Linux but that Dell did not design nor tested it for that purpose? That would explain the trouble that I have like daily freezes, often track pad failure and bluetooth not being recognized sometimes after suspend.
Regards,
Gerben
DELL-Ravi Ch
Moderator
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Posted February 8th, 2017 15:00
Hi Gerben,
Sorry for the miscommuncation. Dell XPS 9360 has been designed for Ubuntu operating system. We have limited support on Ubuntu operating system. Please private message me the system service tag along with registered owner's name, region you are located, phone number and email address. To send a private message, click on my name and send private message.
Hello, every few days, for example just now.
From dmesg: [ 9525.294719] usb 1-3: USB disconnect, device number 2
BT icon from tray is gone, mouse not responding and Bus 001 Device 002: ID 0cf3:e300 Atheros Communications, Inc. is gone from lsusb. WIFI is fine.
It seems random, cant figure it why is happening...
I purchased my XPS 9360 with Ubuntu preinstalled. I now run duel boot with Windows 10. My bluetooth drops my mouse on both operating systems after reboot. I have to remove the mouse from bluetooth settings and re-add it to get it to work. Same on both operating systems. Using a Logitech M557 bluetooth mouse.
DELL-Ravi Ch
Moderator
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7112 Posts
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Posted January 29th, 2017 18:00
Hi,
Please let us know if you are trying to use the system for Linux Operating system as the Dell XPS 9360 has not been designed or tested for Linux operating system. Hence you will not find compatible drivers.