Hi traumajohn,

Welcome to Dell community.

Please be assured, we are here to provide you the quality service with regards to your DELL system.

Since you have replaced the motherboard and the processor, the issue could be caused due to drivers.

We can check if the system is able to boot into Safe mode.

Please follow these below steps to boot in safe mode:

1) Shut down the system.

2) Power on the system and tab F8 key on the keyboard very quickly the moment you see the DELL logo screen.

3) You will see "windows advanced menu option screen with some options.

4) Select the option "Safe mode".

We need to check in device manager if there is any exclamation sign on any device entry.

You go to device manager by click on start> in search type device manager and press enter.

Please let me know if you get any driver conflict in device manager.

You can also run the hardware test on the system to isolate the Hard drive failure.

You can run the hardware PSA test by :

1. Ensure the system is powered off.

2. Press and hold the key and press the power button to power the system on.

3. Release both buttons. The PSA diagnostics sequence begins.

4. Make note of any alert tones or error messages.

or Please follow the below steps:

support.dell.com/.../document

If the hardware test fails then we might need to do PC restore(Restore to factory settings) or windows reinstallation using the DELL windows 7 dvd. (Note: The complete personal date would be lost on the system if PC restore or windows reinstallation is done on the computer)

PC restore can be done using below link :

support.dell.com/.../document

Windows reinstallation can be done using the cd using below link:

support.dell.com/.../document

Please feel free to reply the status after following above steps.

Glad to help.

Thank you.

Ritesh-G

Dell |Social Outreach Professional | Global Social Media Community

I tried to boot into safe mode but that failed also. I tried to do a windows restore to previous date but no dates found. I will try the hardware checker. Could it be because it is a different motherboard? I changed the service tag number so it matches the previous motherboard.

Thanks,

John

Ok, I did a pre boot test. It came back with error code 0142. I talked with the owner and she admits to seeing blue screens on occasion. Would have been nice to know this before I posted. Anyway I backed up her data and noticed she also didn't have an antivirus program. I am going to attempt a dell recovery and hope it grabs the hard drive and works.

Thanks again,

John

Hi  traumajohn,

Welcome to Dell community.

The error code 0142 in PSA hardware test indicates the hard drive failure of the system and the hard drive needs to be replaced. The windows reinstallation would not fix the issue.

Please check the warranty status from the below link :

www.dell.com/.../Index

If the system is under warranty, please feel free to add me as a friend and send me a direct message with the system service tag and we would see what best could be done.

Glad to help.

Thank you.

Ritesh-G

Dell |Social Outreach Professional | Global Social Media Community