Hi mgtiradentes91,

Try downloading the Dell webcam Central software from the below link and let us know if the Webcam works.

ftp.us.dell.com/.../Dell_SX2210-Monitor_Webcam%20SW%20RC1.1_%20R230103.exe

well, thank you, but the link didnt work .. would you give me another option to download or upload the software ?

Hi mgtiradentes91,

1. Open ‘Device Manager’ by clicking the Start button. In the search box, type ‘Device Manager’, and then, in the list of results, click ‘Device Manager’.

2. When the device manager pops up, in the list please check for ‘Imaging devices’.

3. Please click on the arrow mark beside ‘Imaging devices’.

4. Check if you are able to see the Dell webcam listed.

5. Right click and uninstall the device

6. Restart the system and check if windows installs the driver automatically.

7. Please attach the snapshot of the device manager.

Hi, I've done this as well ... But I cannot find 'Imaging devices' there isnt anything with that on Device Manager.

Hello,

the exclamation mark appeared and showed up :

A diagnostic category was specified and the applicable device does not exist.

thank you !

Hi mgtiradentes91,

Please follow the steps below to run the diagnostics for the Webcam on the system.

1.       Open the link http://dell.to/11MXNII

2.       Select ‘Component’ under ‘Choose a Diagnostic Type’.

3.       Select ‘Camera’ under ‘Make a selection’.

4.       Click on ‘Run Diagnostics’ button.

5.       Let me know the results.

Also let me know if there is any exclamation mark in the device manager.

Hi mgtiradentes91,

The webcam seems to be faulty here. Kindly check the system warranty from the below link and let me know if the system is under warranty.

http://dell.to/11Y5A6E

Hello ,

My laptop is under warranty . I bought it around November .

I mean .. november 2012 . Im sorry.

Hi mgtiradentes91,

Kindly provide the system service tag through a private message. To send me a private message, click on my Forum username and then click Start conversation.