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BenP1

updated

17 years ago

B

BenP1

4 Posts

0

7524

January 7th, 2010 05:00

Vostro 1520 Blue screen

Hello,

I presently have a Vostro 1520 installed with windows 7 (all updates are installed).  The only sofware that are installed other then the OS is Office 2007 and AVG antivirus.

I did all the drivers updates from Dell site, and still have blue screen at thew boot time of the computer.

I did all the hardware test (drive, memory, etc.) and every part of the hardware pass all the tests.

The next step is to reinstall Windows 7 from scratch, but before to proceed I would like to know if there are some peoples who have the same problem then me and if you have any recommandation or suggestion.

 

Regards

Ben

 

  • hmgvo

    1 Message

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    Posted January 17th, 2010 03:00

    Hi ben,

     

    I'm facing a similar problem. A brand new Vostro 1520 with Dell installed Windows 7, including MS Office. I have installed Garmin Mapsource and Polar Protrainer Plus 5 and I get blue screens on start up once every 10 start-up's . So for me it is something I can live with but it is not what I expect from a brand new laptop.

     

    Regards,

     

    Eric

     

  • dtwelch53

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    Posted January 23rd, 2010 03:00

    I have the same problem with my month old Vostro 1520.  Once every five or ten bootups i get a blue screen which only displays for a few seconds, not enough to even read what the error might be.  then it reboots and gives me the option of opening in safemode or normal.  I have Office 2007, Norton Antivirus and Quicken installed.  Any thoughts.

  • BenP1

    4 Posts

    846

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    Posted January 25th, 2010 06:00

    The problem still not solve.

     

    The next step is to reinstall Windows 7 from scratch. I will let you know if tat solve the problem.

     

  • Windian

    71 Posts

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    Posted January 25th, 2010 10:00

    You might have done this, but be sure the BIOS is updated too.  I cured a recent plague of BSODs on my Latitude with BIOS updates.

  • BenP1

    4 Posts

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    Posted January 25th, 2010 10:00

    Thanks, but I have already did it.

  • Windian

    71 Posts

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    Posted January 25th, 2010 10:00

    If you are so inclined, you could dig into the memory dump files with the WinDbg tool.  That can sometimes help find an offending driver. Here is a link to get started:

    http://www.techradar.com/news/computing/how-to-diagnose-and-fix-blue-screen-crashes-595800

     

  • nijuja

    1 Message

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    Posted February 13th, 2010 05:00

    Hello,

    i have a new Vostro 1520 (got it 2 weeks ago) with Windows 7 Prof. 32 Bit and BIOS A07. I had a Bluescreen-Problem too (with no installed office and antivirus software). The bluescreen appeared short after logon-screen. I solved this problem by installing  the new  ALPS TouchPad driver version 7.4.102.104, A04 from 01/20/2010.

    http://support.euro.dell.com/support/downloads/download.aspx?c=de&l=de&s=gen&releaseid=R252187&SystemID=VOS_N_1520&servicetag=&os=W732&osl=GE&deviceid=16519&devlib=0&typecnt=0&vercnt=3&catid=-1&impid=-1&formatcnt=1&libid=17&typeid=-1&dateid=-1&formatid=-1&fileid=368830

     

  • BenP1

    4 Posts

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    Posted February 15th, 2010 05:00

    Finally, I did reinstall  the computer from scratch  and the problem is now solve!

    I don't know exactly what was the problem.