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garybnc

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13 years ago

G

garybnc

6 Posts

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18241

November 13th, 2013 09:00

Runtime error

Hi,

I'm new to this forum, so I hope I'm asking in the right place.

I installed a new hard drive in my Studio laptop. I think I installed everything correctly from the disks. But, every time I try to install my HP printer, (disk and download) I get a Runtime error message. It reads as follows:

Runtime Error! This application has requested the Runtime to terminate it in an unusual way.

I've looked up Runtime errors and fond a whole list of them. They all have an error code number. This one has no number. Can anyone tell me what that means and/or what I can do?

Thanks so much,

Gary

  • G

    garybnc

    6 Posts

    1318

    0

    Posted November 13th, 2013 10:00

    Hello,

    My laptop is a Studio 1749 with Windows 7. I did install the disks that came with the computer. I think I did it correctly, but not 100% sure.

    I have also run the Windows update. I get the Runtime error while loading both from the HP disk and the download.

  • DM

    DELL-Manshu S

    6 Operator

    •

    2160 Posts

    1318

    0

    Posted November 13th, 2013 10:00

    Hi Gary,

    Please provide following details:

    1. System Model
    2. Operating System
    3. Did you install drivers after installing operating system?
    4. Did you try downloading and installing latest drivers of printer from internet?

    Meanwhile, perform Windows update and ensure that operating system is up to date.

    Thanks & Regards
    Manshu S
    #iworkfordell

    To know more about Dell Product Support, Drivers & Downloads, Order & Dispatch status -> choose your region US Customers; India Customers. For Dell support videos click here.

  • DM

    DELL-Manshu S

    6 Operator

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    2160 Posts

    1318

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    Posted November 17th, 2013 14:00

    Hi Gary,

    Please install Microsoft Visual C++ 2010 Redistributable Package:

    http://dell.to/1azDxid

    Also, try running setup as an administrator. Right click on setup file and select run as administrator.

    Thanks & Regards
    Manshu S
    #iworkfordell

    To know more about Dell Product Support, Drivers & Downloads, Order & Dispatch status -> choose your region US Customers; India Customers. For Dell support videos click here.

  • G

    garybnc

    6 Posts

    1318

    0

    Posted November 18th, 2013 06:00

    Thanks for the info. I downloaded C++ package, did a restart but I still get the same Runtime message. Where do I go to setup as administrator? Sorry for all of the questions. I'm getting into an area of computers that I'm not as knowledgeable of. Thanks again.

  • DM

    DELL-Manshu S

    6 Operator

    •

    2160 Posts

    1318

    0

    Posted November 20th, 2013 10:00

    Hi Gary,

    Right click on setup file and select run as administrator.

    Setup file is the latest driver file that you downloaded.

    Thanks & Regards
    Manshu S
    #iworkfordell

    To know more about Dell Product Support, Drivers & Downloads, Order & Dispatch status -> choose your region US Customers; India Customers. For Dell support videos click here.

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