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MrsSmith1979

updated

15 years ago

0

1024

August 16th, 2011 18:00

Reinstalled windows on my laptop

I just got my computer about 3 months ago. and it has been working fine.. awesome =) but the last couple of days weird things started to not work and i started getting error messages for something about bluetooth.. (i havent never used it so i just cancelled it. ) well then today i was on youtube with my son and the wireless worked fine.. then it just stopped working and said that it was turned off but everytime i would hit the settings button it wouldnt let me change it to on.. i tried restarting it. i tried to restore about a time before it. and it still doesnt work.. but our iphones, wii, playstation 3 and the desktop works fine through the router.. so i looked it up online and someone said that you had to uninstall and then restore from your Dell Data disk.. so i uninstall and tried to use the disk and its saying that you cant.. and to make it worse.. it STILL ISNT LETTING ME USE THE WIRELESS FOR THE LAPTOP.. i mean seriouly i havent even had this laptop any time at all and this happens.. its so frustrating.. i dont know who to call or what i cant even find anything on dell about options that i have.. i know i bought an extra warranty and the laptop theft. and i bought some time for me to be able to talk to dell people but i dont know where the number is.. if someone could help me i would really appreciate it..

  • 274

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    Posted August 16th, 2011 18:00

    I have none of my programs that came with it like roxio.. affee for antivirus.. not that it matters because i cant get onto the internet.. =(

  • ejn63

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    Posted August 16th, 2011 20:00

    There is an order in which drivers must be installed:

    support.dell.com/.../document

  • Philip_Yip

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    Posted August 17th, 2011 05:00

    Follow the guide I made below. You will need a fast internet connection (on another computer) to download all you need.