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Positive Plug For Dell Support
A truely positive plug for Dell Tech. Support for a change. On a recent trip to Japan, my XPS 1330 had difficulties and would not boot. Through online chat with Dell tech support, it was diagnosed as a motherboard problem. Through further contact with Dell Japan, a replacement motherboard was shipped to my hotel within two days and that same day a Dell representative repair person showed up in a black suit and tie. Within a short time, the tech person had completely disassembled my XPS 1330 and installed the new motherboard and new RAM to boot. Needless to say, the trip would have been unproductive and a total disaster without my notebook, but Dell support came through in the crisis. Can't say enough about their warranty and customer support. Thanks Dell!
Indeed its good news to hear positive feedback but people forget Dell is a massive company... Things can go bad and be fixed easely like you or go the other way, this is probably why still after 10 + years though I only buy laptops on for myself or on behalf of customers... and above all remain a Dell customer and I been trough great and terrible experiences.
People work for Dell and people are Dells customers and any person regardless of which side of the fence you sit can make mistakes...
On topic again having a M.I.B. fixing your lappy in a hotel room I wonder did he finsh the job before of after he started running about and shooting at aliens?
I will have to add that it was no quick fix. I had to deal with outsource tech support and really keep after them but as you said, there are human beings involved and we all make mistakes and have limitations. I just kept after them and Dell came through in the end. I normally don't take the time to post results of experiences but had to in this instance. I have purchased two XPS 1330's, an XPS 1710 and lastly, the flagship XPS 1730. I will have to say my decision to purchase Dell computers was mainly due to their warranty and support services. My situation is living proof of their commitment but as I said, persistence was part of the solution.
Thereal-dbk4297
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3351 Posts
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Posted October 26th, 2008 14:00
Hello,
Good for you.
Glad to hear positive news about Dell support.