UNSOLVED
No warranty - no help.
Requesting chat is a waste of time - going round in circles.
My problem is a deceased hard drive. The laptop crashed and after diagnostics result it stated hard drive fault. I've lost everything which is bad enough but it's not straight forward to return to running state. I'm not a fan of making my own back up discs, there's nothing like an original which I think Dell should provide. I'm out of warranty and know I need to pay for a new hard drive but it kind of rubs salt into the wound if Dell want payment for something you've technically already paid for - reboot software. I thought I'd reluctantly made my own back up discs but they must be invisible as nowhere to be found, I've probably not made any due to above comment about originals. Anyway I could source a much cheaper hard drive going elsewhere than Dell but surely if I do buy from Dell at least they could pre-load the software that I've already paid for with original purchase. C'mon Dell, do the right thing. Thanks. JH.
Cobra11Murderer
21 Posts
262
0
Posted October 10th, 2015 11:00
if you have a windows 8 or 8.1 computer get the disks from them it will pull the key from the bios, if you don't wanna go that route you will need to go get a oem disk I cant say where but its out there and it has to be exactly as what was installed weather its pro home, x64 or x86, with bing or whatever and it has to be either 8.1 or 8 its a pain if you go this route but its entirely possible to do just very time consuming if you don't know what it came with originally
Cobra11Murderer
21 Posts
262
0
Posted October 10th, 2015 10:00
hard drives don't have preloaded software cause its against the eula of windows, that being said if you really wanted the factory software that dell made for your particular device you should be able to request the disks but they might cost a little, id say get a hard drive and reinstall windows using your key and then hunt down the software that it had which should be easy as dell provides all the drivers here on there site. and if your looking for the webcam central you can find it if you dig enough(don't get it if your running 10 as it causes issues)