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Latitude D820 will not recognize docking station
I apologize if this is not the correct forum but I am kinda stuck. I have a remote user whose computer stopped recognizing the docking station, so I sent her a new one and the computer still didn't recognize it. I then sent the user another computer and had her swap the hard drive from her old computer into the new one. The new computer did not recognize the docking station either. I know the obvious answer is to build a new computer but this user has a lot of data and remote data transfers take some time and I wanted to explore other options. Any suggestions would be appreciated.
Thank You
Thank you for your suggestion. I have had the user run this and this is what is currently transpiring. When the user connects to the docking station she can use the mouse and keyboard that are attached. However the computer will not recognize a network connection. We get link lights on the docking station (we have tried 2) but she cannot access anything. We know the cable is good because it is the same one she uses when she disconnects from the dock and plugs in directly. I have checked the NIC card settings and everything looks normal.
Thank you for you help.
Rich505
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Posted July 11th, 2008 13:00
Perhaps the Notebook System Software drivers have become corruted. Did you try deleting and re-installing?
See:
http://support.dell.com/support/downloads/download.aspx?c=us&l=en&s=gen&releaseid=R181862&SystemID=LATITUDE%20D820&servicetag=&os=WW1&osl=en&deviceid=3601&devlib=0&typecnt=0&vercnt=5&catid=-1&impid=-1&formatcnt=1&libid=7&fileid=247873