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abuthemagician
41 Posts
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25261
November 26th, 2010 11:00
E6510 Shuts down when you wake it from sleep mode. Anyone else seeing this?
I have 2 E6510 Laptops that are running windows 7 enterprise. When I put them to sleep they go to sleep just fine. However, if I wake it up the screen stays black for like 10 seconds then the power shuts off. It does come back on by itself, but then it comes up with the "Windows could not start normally" message with options to start in safe mode or normal mode. Anyone else seeing this issue? It happens to both laptops...
ddornmsncomm
10 Posts
461
0
Posted February 22nd, 2011 08:00
Did anyone get a resolution to this issue? I had to have the motherboard replaced twice on the E6510, only one out of all that I've bought, but cannot get the sleep function to work.
Mine and a co-worker's both do a variation of this -- they hang when resuming from a sleep. That is, you open the lid and it just sits there forever, with maybe the num-lock LED on, the power switch LED on (solid, not pulsating), but no other activity. At that point you have to do a hard power-off/on, then windows complains about unsafe shut down, etc. It never did this when new that I can recall, but now after 5 months of ownership it does this about 25% of the time.
I have a refurbed e6500 (64bit Win7) that does this about 10% of the time. I almost wish it happened more often, because I know it's going to be hard to convince dell that there is a real problem. I would love to hear about anyone's experience with getting Dell to address this issue.
abuthemagician
41 Posts
461
0
Posted November 26th, 2010 11:00
also, i am working with support on this one, but thought I would see what others have seen...