I have the same exact problem with my D600. Shouldn't my bluetooth palm pilot be able to "detect bluetooth device" when near the laptop? It always says "no bluetooth device detected". I have also made sure that the device is "enabled" and working properly according to the device manager.

I have the same problem with D600 - Device Not Detected , Please let me know if you get any help

Regards

 

 

ONE DAY AFTER I RANG SUPPORT.

DELL CHANGED THE MotherBoard, ALL IS WORKING WELL  AGAIN.

GREAT SERVICE

 

 

Message Edited by csafe3 on 11-11-2003 10:23 PM

Same identical problem with mine:  Bluetooth device not detected....

Dell send me a technician to change my bluetooth card.  Bluetooth device still not detected.

Brufan,

The following information is some general troubleshooting for the BlueTooth device.
---------------------------------------------------------------------
Bluetooth Bios settings:
You can change the settings for the Bluetooth onboard network card in the system bios.

To boot into the system bios:
Press F2 when you see the blue Dell globe or as soon as the system is turned on.

Settings Bluetooth card:
Press ALT-P to change bios pages until you see the option for "Wireless Controller".
This is the option that controls the Bluetooth card.
-Always Off: The wireless card will be disabled and cannot be used.
-FN+F2: The wireless card can be disabled or enabled in windows using the FN+F2 key combination.
-Application: The wireless card can be disabled or enabled using the Dell QuickSet utility or the FN+F2 key combination.
Note: If you enable the "Wireless Controller" option, also make sure the "Wireless" option below it is set to ON.
---------------------------------------------------------------------
Bluetooth General Troubleshooting:

1.Make sure wireless is enabled in the BIOS.
To confirm wireless devices are enabled in the BIOS perform the following steps:
Restart the system.
Press F2 to enter setup.
Hold Alt and press P twice to go to page 3.
Highlight MiniPCI Status and press right arrow until it says Enabled.
Highlight Wireless Control and press right arrow until it says (Fn+F2)/Application.
Highlight Wireless. Press right arrow until it says On.
Press Esc . Highlight Save changes and reboot and press Enter .

Note: If the Bluetooth card is not detected in the bios it could be a connector problem.
Verify that your Bluetooth card is working by trying it in another system or get it replaced.
If the card is known to be good or the replacement does not work, then get a motherboard replacement.
You may wish to wait until trying all the troubleshooting steps before replacing parts.

2.Make sure the Bluetooth driver is installed.
Right-click My Computer.
Click Manage.
Click Device Manager.
Look for each of the following devices entries in the device manager.
If all devices are not present, the driver is not properly installed.

-Modem:
Bluetooth fax modem.
Bluetooth Modem.
Bluetooth Null modem.

-Network Adapters:
Bluetooth Lan Access Server Driver.

-Ports:
Bluetooth Communication Port COM4
Bluetooth Communication Port COM5
Bluetooth Communication Port COM6

-Sound, Video and Game Controllers:
Bluetooth Audio.

-Universal Serial Bus Controller:
Dell True mobile Bluetooth Module.

3.Remove the USB Device from Other Devices is available.
Right-click My Computer.
Click Properties.
Click Device Manager.
Click the plus to the left of Other Devices.
Right-click USB Device.
Click Uninstall.

4.Uninstall/reinstall the Bluetooth software.
--To uninstall the Bluetooth software perform the following steps:
Click Start, Settings, Control Panel.
Double-click Add or Remove Programs.
Click Dell Bluetooth Software and click Remove.
The Add or Remove Programs window appears.
Click Yes.
The Bluetooth software is removed.

--To reinstall the Bluetooth software perform the following steps:
Click Start, click Run, type ftp://ftp.us.dell.com/network/R53708.EXE, and click OK.
Choose to run the file from its current location.
The Network:Dell TrueMobile 300 Bluetooth Internal card Driver window appears.
Click Continue.
Click OK.
Click Yes.
Click OK.
The Dell Bluetooth Software - InstallShield Wizard window appears.
Click Next.
Click I accept the terms in the license agreement and click Next.
Click Next.
Click Install.
Click Finish.
The Bluetooth software is installed.

4.Enable the Bluetooth radio.
Right-click the Bluetooth icon in the system tray.
Click Enable Bluetooth Radio.

5.Run the Bluetooth diagnostics.
Right-click the Bluetooth icon in the system tray and click Advanced Configuration.
The Bluetooth Configuration window appears.
Click the Hardware tab.
If the following information is displayed, the Bluetooth adapter is detected and the hardware is functional.
-Dell Truemobile Bluetooth Module...............USB
-Device Status: The selected device is working properly.
-Manufacturer: Cambridge Silicon Radio.
-Firmware revision: XXXX XXX
-Device Address: XXX XXXX
-HCI version: XXXXXX
-HCI revision: XXXXXX
-LMP version: XXXXXX
-LMP Sub version: XXXXX
Note:If the Bluetooth diagnostics fails, replace the card.

6.Move another Bluetooth device within a foot of the system.
Locate another Bluetooth device and move it close to the system with the TrueMobile Bluetooth adapter.

7.Run the Bluetooth setup wizard.
Right-click the Bluetooth icon in the system tray.
Click Bluetooth setup wizard.
Choose I want to find a specific Bluetooth device and configure how this computer will use its services.
Click Next.
If any devices are discovered, the Bluetooth card is functional.
---------------------------------------------------------------------

All this solutions have been tried with Dell's hotline operator.  Still not working.  We've first checked if bluetooth device was enabled in the BIOS... Yes, It was !

Bluetooth controller is working (I can swith it On and Off with Fn+F2).  But Bluetooth configuration window still shows "No bluetooth device detected."

So, Still not working...

Brufan,

1.Get the other Bluetooth device next to the system to see if it is a range problem.
2.Try disabling other wireless devices if you have them, like a Truemobile wireless card.

3.Make sure you are not around material that blocks the signal:
The table below shows common elements and their potential for interference.
Wood: Low
Plaster: Low
Synthetic Material: Low
Glass: Low
Water: Medium
Bricks: Medium
Marble: Medium
Paper Rolls: High
Concrete: High
Bulletproof Glass or Tinted Glass: High
Metal: Very High
Stucco Walls: Very High

4.Absorption of Signal:
Certain materials will absorb rather than reflect a 2.4 Ghz signal.
The most common is water. (And the reason a microwave oven operates on 2.4 Ghz)
Items containing water in the direct line of sight will cause the signal to be absorbed.
This includes the following:
Living leaves or Pine Needles
In wall water tanks (Cistern)
Aquariums

5.Try using the A02 Bluetooth drivers from the web.
These drivers may provide better functionality for the card.
Dell TrueMobile 300 Bluetooth Internal card.
Again, make sure the card is enabled in the bios before trying to reinstall the drivers.

6.Remove any USB devices from the system.

7.Reinstall the Dell Notebook System software.
Dell Notebook System Software.

Uh oh.  Here's my problem:

"...-Dell Truemobile Bluetooth Module...............USB
-Device Status: The selected device is working properly"

I don't get the above message.  When I run the BlueTooth system tray icon utilty via right mouse click, I get under the hardward tab:

====
Device not found.

The device may not be installed correctly, it may be powered off, it may be disabled or it may not be operational.
====

This might also explain why I have all those danged USB port error messages.  This is a NEW $2000 computer, straight from the factory.  Dell tech has already been out and replaced the little BlueTooth module.  And, after he did that, the little blue LED light at the right hinge turned on.  First time I have seen that light on this computer.  We both just naturally thought the Blue Tooth was working when we saw the light.

Guess I gotta call Dell Tech support up AGAIN and tell them about the "device not found" message.

 

Well, sure enough, I got mine working by installing the Bluetooth software from Dell's site. Although, you would think that this would come installed on a new computer if you purchase the bluetooth card with it...

Well, on mine, if I leaned my computer toward me the BlueTooth's system tray icon would turn from a Blue Red to a Blue White.  When it is Blue Red, I get the device not found error message when using Blue Tooth's software and lots of USB error messages.  What was occuring is that the Blue Tooth module was rocking as I leaned the computer.

So, in my case, the device driver, which I also had to install, wasn't the culprit.

To carry this further, I opened up the case because of the heat discussion elsewhere on this board and discovered that the Blue Tooth module honestly is too loose when plugged into the motherboard.  It will honestly fall out if I hold the computer upside down.  Not sure if the module's socket is at fault or the motherboard's. But I can guarantee that my Blue Tooth socket is too large to fit the receiving socket on the motherboard.  If the Blue Tooth's socket was just a bit smaller, it would fit perfectly.

The end result is that to maintain my sanity and get rid of all these danged USB error messages, I have kept the module out of the computer until I can figure out how to explain this to Dell's warranty guys. My computer is just as quiet as can be and appears to be very happy.

I don't want to spend an hour on the phone with a Dell tech going through software driver reinstall and reinstall, running integrity checks when I know the silly module doesn't fit.