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shaylagirl

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shaylagirl

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May 25th, 2006 14:00

B130 Issue-Help Please?

I've got a question and I'm not sure yet if it's something I need to contact Tech Support on.

There have been, on about 5 different occasions since I've gotten this laptop that I've shut the lid and walked away from it. Later, I would come back and open the lid, and most of the time, it comes out of hibernate (I'm guessing this is the right term? I'm not really sure what the difference is between "Hibernate" and "Sleep") fine.

However, there are times when it doesn't. Nothing happens at all. The Power light will keep on blinking, but it won't power back on. I'll wait..sometimes hit they keys and get a "Beep" from the maching if I'm tapping on the keyboard. The only way to get the laptop to come back is to use the power button.

When I do that, the clock has the incorrect time (it loses time).

Now, I've left the laptop like this many times before and for longer stretches of time than this, so I'm not exactly sure why it does this.

So, I'm wondering if this is something Tech Support should address or if it's something I'm doing.

Thanks :)
  • FPTB

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    Posted May 25th, 2006 23:00

    Sounds like you have something that is interfering with it coming out of hibernation. You might note what software you may have been running right before this happens, or if you have used a particular device like a printer or some such.
  • Jaspa54

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    Posted May 26th, 2006 00:00

    Have you gone into you power management options? Be sure your power scheme is set for portable/laptop, 
    also you can set your power options for when you close the lid. I'm not positive this will solve your issue, but worth a try,
    good luck
  • jocase

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    Posted May 26th, 2006 05:00

    Before you set aside an hour for a tech support call, click Start, control panel power setting and check to see what the notebook is set for when the lid is closed.
    When it is set to hibernate when the lid is closed, then no matter how long you leave it with the lid closed, upon your return, the block screen should say "resuming windows".

    When you have time, call dell support because it doesn't matter if it is something you are doing or the machine is doing. They will let you know. I suggest that after they help you on the phone, try to get a direct callback number from them, because this is an intermittent problem and you need time to test it.