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DELL-Chris M
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October 9th, 2006 12:00
XPS 410 Delay 1
All,
Use this thread to discuss the XPS 410 delay.
Use this thread to discuss the XPS 410 delay.
DELL-Chris M (old account)
#IWork4Dell
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- I would definately like more information concerning the delay. I ordered my system soon after the system was released, waited nearly two months to receive it, only to find out that a problem is causing a delay in shipping now. Will the problem causing a delay cause issues for me down the road? Is this a situation where I will be forced to send my computer back and then be forced to wait for the system again? I understand the risks associated with ordering a system as soon as it is released, but I had little choice as I needed a computer, but wanted a C2D. I also understand that I at least have my computer, but what good is it if I have a faulty system in need of repair? And if it needs to be repaired or replaced will I be forced to undergo another delay? It would be nice to have some answers. However, I still feel lucky that I haven't been subjected to the delays and treatment that the XPS 700 customers have.
- Ok since we have our own thread, has anyone's order status changed? I ordered on 9/25 and it hasn't moved out of build stage. My config is:
Intel Core 2 Duo E6300
2GB Dual Channel DDR2 SDRAM at 533MHz- 2DIMMs
256MB ATI Radeon X1300 Pro
640GB Performance RAID 0
19 inch E196FP Analog Flat Panel Monitor - Ok so quick update, online my status still says in production, but when i called up dell for my order status it has moved out of build into testing, so hopefully that is a good sign. Cystum, maybe the same has happened for your system, you should check out your status over the phone. Good luck everyone.
thebob23 wrote:
Ok so quick update, online my status still says in production, but when i called up dell for my order status it has moved out of build into testing, so hopefully that is a good sign. Cystum, maybe the same has happened for your system, you should check out your status over the phone. Good luck everyone.
Thanks for the info. I called today and the automated system told me it is in production and it is in the build stage. I call again tomorrow, see if that get's changed.Chopper203
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Posted October 9th, 2006 17:00
Here's the notice I received today,What a bunch of inept bumblers, this will without a doubt be my last purchase from Dell unless this is taken care ofsatisfactorily. This after asking 3 times last week to confirm that this order would ship on Monday.
Dear Valued Customer,
We have reviewed your order. Although we had anticipated being able to ship your order sooner, we are experiencing an unexpected delay with your order 262103073 and will not be able to ship this order and any associated orders until on or before 10-16-2006.
To the forum moderator, maybe you can send this to someone that is capable of providing answers, as no one in the Home/Home office customer seems to be able to. What does it take to get a real honest answer from someone at Dell, not just " We're having a parts shortage" or " There's no one here who can tell you why there's a delay" This is pathetic. We build industrial waste water treatment systems, If I had to tell our contacts at Pfizer or Merk " There's no one here who can tell you why there's a delay" We'd be out of business. When required, we come to Dell for PC's to be used with our systems. If this should happen once for a client system, we'll never order another one and this I do have control over.

Cystum
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Posted October 9th, 2006 12:00