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musbou

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musbou

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November 8th, 2006 18:00

What is needed?

Last week my computer started to show a screen that said "Hard drive 1 not found" and "Hard drive 0 not found." The first tech had me go to run and put in "prefetch". That seemed to work. Then the message came back. The second tech said it was a hard drive issue, and had a tech come out and replace  my hard drive (that was very fast service by the way). Everything worked for a few hours. I went to install XP Service pack 2, but it would not download. I tried putting the drivers back in, starting with the chip set. It said to click on "Open", but that was in light type and would not work, and could only save to disk. The Task Manager was showing the CPU usage as 100% with no fluctuation. That is what I had before the new hard drive, and I am thinking, "Oh oh".  I went to Device Manager, Hardware, and there was an exclamation point next to the Bios saying it could not be found. In the meantime, I was unable to get the screen saver to come on, and then all of the Icons I had, such as IE, Ad Aware, changed and would not open. Instead of the icon, each was a white box with a blue boarded blue box with little images in it. So I lost that. Then I could not get Systems to open, nor display or anything else. I emailed Dell and was told that they would send someone out to replace my mother board. So my questions are these: 1. Has anyone experienced the same problems? 2. What do I have to do after my new mb is installed? 3. Does this sound like a mb problem? Luckily my warrenty expires next November.
 
Dell 8300 bought in 2003, so no recovery disk.
Thanks to all who respond or laugh.
  • x_lab rat

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    Posted November 8th, 2006 19:00

    I've heard of prefetch, but never known it to have any effect on finding drives.
     
    Device Manager says BIOS can't be found?  That might explain why harddrives can't be found.  But wait, how again did you get to Device Manager without the harddrive being found?
     
    They replaced the harddrive, problem came back.  Must not have been the HDD.  Call them back.  Rather than tell the whole convoluted story, I'd just say "it still does what it did".  Telling all the things it wouldn't do would just confuse the phone rep, since he's following a script.
     
    BIOS lives in flashrom, and can become corrupt.  Flashrom is a permanent motherboard part.  It can be rewritten (if system will boot) but the standard warranty procedure is to replace it (even if rewriting works the problem could come back).
     
     
  • PETER345

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    Posted November 8th, 2006 19:00

    I have no idea what the "prefetch" is.

    Do you have two HDs in that machine? If so, it is unlikely both failed at the same time.

    It is possible that the CMOS settings have been corrupted or your battery is dying. You can normally reset the CMOS to the defaults in the BIOS, by setting a motherboard jumper or by leaving the power disconnected for a few hours.

    Also make sure the data and power cables to the drives are secure.

    It is possible that the motherboard has failed or is failing, but I would check the other items first.

    Peter
  • PETER345

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    Posted November 8th, 2006 22:00

    Press F12 at boot and select the diagnostics. If you don't have that option, boot from the resource CD. If you don't have that, download them from Dell and make your own boot CD or floppy.

    Peter
  • musbou

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    Posted November 8th, 2006 22:00

    I wasn't clear. After the new hard drive was installed, I did not get the screen saying it could not be found. I went to device manager after the new install, and saw where it said the bios could not be found. But now I can't get the device manager to open. And this morning I was able to read my email. Now when I got home, I went to see what the responses were from this forum. The email only showed the heading, but there was no body. I checked my saved emails, and none of them show the subject. It just gets worse. Oh yeah, he had me do the prefetch to clean out the files. But now I can't get anything.

    Message Edited by musbou on 11-08-2006 06:07 PM

  • PETER345

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    Posted November 8th, 2006 22:00

    Sounds like you have some real problems that need to be dealt with before using that machine for any work. Drives disappearing and reappearing is not good. I would run the diagnostics.

    Peter
  • musbou

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    Posted November 8th, 2006 22:00

    How do I do that? Please help!
  • musbou

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    Posted November 9th, 2006 09:00

    It seems the major problem is that the .exe from each file is missing. I can't get anything from run. I tried dxdiag, and got the message that windows cannot open the file.
  • musbou

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    Posted November 9th, 2006 11:00

    Ok, I did the diagnostic. It said no drives were found, which is really strange as the tech put a new hard drive in on Monday. And now they are coming out to put in a new motherboard. I know the hd is hooked up correctly as I am not getting the message that "No hard drive is detected. Click on F2 to continue." What the heck do you think is the real problem? Thanks
  • PETER345

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    Posted November 9th, 2006 13:00

    It sounds as though there is a problem detecting the drives.

    Go into the BIOS setup and see if the drives show up there. If not, it could be a drive problem (not that likely since it was just replaced), a CMOS settings problem (set to default and see if that helps), or a motherboard problem.

    Peter
  • musbou

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    Posted November 9th, 2006 15:00

    Thanks, I will try that tonight. Just tell me  how exactly I get into the bios. I am not sure which F to click. Thanks again!