Hello,

If you had asked here sooner, you could have just sent the system back for a new one.

You have 30 days from the order date to return the system for any reason. But regardless of that, you can use this link and provide a brief and polite run down of your problem. This has worked very well for many others here.

Don't you have to pay for shipping on a return? Don't feel I should incur any further expense on a defective product. Plus, I was promised a technician at my house within 24 hours. If I had known it was going to turn into a debacle I may have reconsidered. I've tried the Unresolved Issues link a couple of times already. Latest promise is that I will be contacted Monday for a service call. If that falls through I'll have to seek additional means of complaint. It is near impossible to make a complaint with Dell as I have found.

Don't you have to pay for shipping on a return? Don't feel I should incur any further expense on a defective product. ... clipped

I believe that if you were within your 30 day return window Dell would have picked up the cost of the return.

Returning the system now is not an option, and we can only hope that Dell gets your problem fixed soon. Sorry, but this is the way Dell treats customers. :emotion-42:

Don't you have to pay for shipping on a return? Don't feel I should incur any further expense on a defective product. Plus, I was promised a technician at my house within 24 hours. If I had known it was going to turn into a debacle I may have reconsidered. I've tried the Unresolved Issues link a couple of times already. Latest promise is that I will be contacted Monday for a service call. If that falls through I'll have to seek additional means of complaint. It is near impossible to make a complaint with Dell as I have found.

You may have to pay shipping and you may have to pay a 15% restock fee. From the Alienware FAQ:

30-Day Limited Money Back Guarantee

We take pride in the quality of the products that we sell and, as a direct result, offer a 30-day money back guarantee on all Alienware hardware, accessories, peripherals and unopened software still in its/their original sealed packaging. Shipping and handling fees are not refundable. Also, a fifteen percent (15%) restocking fee may be deducted from your refund or credit. To return merchandise, you must obtain a Return Materials Authorization number. Please call the Alienware customer service department and provide them with the invoice number, item description, and serial number(s) of the merchandise you wish to return. You must ship the merchandise within five (5) days of receiving your RMA number. Moreover, you must also return the merchandise to Alienware in its/their original packaging, in as-new condition along with any media, documentation, and all other items that were included in the original shipment, prepay shipping charges, and insure the shipment or accept the risk of loss or damage during shipment.

http://www.alienware.com/purchase/warranty.aspx