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Keep losing my sound
I just bought the Dimension E521 computer and have lost my sound at least 3 times during the 9 days that I've owned the computer.
If I reboot, my sound comes back but I'd like to know why I keep losing the sound because I don't always feel like rebooting.
What are some reasons for you losing the sound?
Sheryl
- I don't have that other stuff you were talking about and I did download some new drivers the other day, after the first time I lost sound.I had gotten a message that there were new sound drivers so I downloaded them.I lost the sound today which is after having downloaded those drivers.Sheryl
- Thanks for trying to help me. I did call Dell the first time this happened and I don't think they could find anything wrong.After trying many things, he told me to reboot my computer and that's when I noticed my sound was back.I didn't feel like calling the second time it happened and figured I'd see what would happen if I just rebooted and it gave me my sound back.This is not normal and since it's happened 3 times now, I'd like to know why it's happening.I was wondering if there's a conflict or something with some other program.I don't always realize the sound is gone when I first lose it so I'm not sure what I was doing when it happened.Not everything you do makes a sound which is why it's not always obvious.Sheryl
- Sheryl, Did you get the wireless keyboard and mouse with your system?
I got the Logitech MX-5000 one with mine, Has the bluetooth capabilities with it..
Anyway, at one point I had a problem where the system had tried to use Bluetooth wireless headset for the primary sound output.
If you have the wireless keyboard / mouse setup, try this.
Go to the control panel and choose "Hardware and Sound".
Scroll down till you see "Device Manager" and choose "View hardware and devices".
O.K., now you should be seeing the device manager.
Go down the list and click on the '+' next to Sound, video and game controllers.
If you see anything listed that says Bluetooth in the name, right click on it and choose "Disable". Then restart your computer. See if that helps with your sound problem.
The new Setpoint software from Logitech doesn't use the audio bit as it doesn't play well with Vista. (They say they are working on it)
Hmmm. http://www.logitech.com/index.cfm/downloads/software/US/EN,CRID=1796,contentid=11019
Really got to teach myself how to insert a proper link here. Anyway, the above URL should get you to the download page for Logitech's Setpoint v3.3 if you don't already have it and need it.
Message Edited by Fing on 03-18-2007 04:55 AM - Maybe I'll try that if it happens again. I haven't lost the sound (knocking on wood) since I started this thread but I did update the drivers twice so just maybe that might have helped.After you asked me if I updated the drivers, I went into the properties and noticed the drivers had a January 2007 date so I thought maybe I forgot to actually install them since I got the message about the drivers in March so I figured those must be the wrong drivers.I clicked the update drivers box and Vista changed my drivers, but I'm not sure what they used since now it was showing drivers from 2006 so I figured I'd better start all over again.When I found the newest drivers, I realized they were the ones dated January 2007 and I still had the file saved on my computer so I reinstalled them.We'll see what happens.I think if it does happen again, I might call Dell. If there's any kind of problem, I don't want my computer to get out of warranty and then find out I've had a sound card problem. Of course that's a long ways off since the computer isn't even 2 weeks old yet.Sheryl
- I guess I didn't knock on the wood hard enough because I lost my sound again this morning, only this time it happened when I booted up the computer.I turned it on while I was doing other things and then went back to use it and saw an error message saying "an error prevented slide show from starting." My screen saver is the photo slideshow.I moved the mouse and all looked ok, but I noticed there was no sound when I opened my e-mail program so I thought I'd see what would happen if I rebooted.That gave me my sound back and no screen saver error.I wonder if this is a computer problem or a Vista problem.I'm not sure what a tech person would find if I called them since they didn't seem to find anything wrong the last time but maybe I need to let them know this is still happening.It's obviously not right.Sheryl
Fing
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Posted March 17th, 2007 21:00
I know the Sigmatel drivers my E521 came with were not the newest ones.
Just head on over to Drivers and Downloads.
Message Edited by Fing on 03-17-2007 05:21 PM