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okmcgrawfan
11 Posts
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18549
February 24th, 2006 01:00
help please
when i turn on my pc it tells me to choose a user name but there is not a username there for me to choose. I have tried to boot in safe mode and it won't, tried a repair with my disk and that didn't work.. am thinking to reinstall but not sure what to do where it comes to the partitions anyone please help. thanks
186
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Posted February 24th, 2006 02:00
where do i find the hardware diagnostics..do i need one of my disks in for that?186
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Posted February 24th, 2006 02:00
Boot the PC and press F12 before XP loads. Run the hardware diagnostics.
Ron
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Posted February 24th, 2006 02:00
It won't bring me to the start page so I can't run a system restore.When I tried to use my install disk to do a repair the repair didn't work, it gave me a error messae this is the error codeox8007007f186
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Posted February 24th, 2006 15:00
When you press F12 you should be presented with menu to run diagnostics. They're on a separate partition on the hard drive.
Also check the 4 LEDs on back of the tower. If they're not all green, look up the error code in your user's manual.
Ron
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Posted February 25th, 2006 05:00
Diagnostics is gonna pass, you know what do a reinstall better its gonna be easy and if you need help contact tech support just after you already started windows reinstall they will guide you to the first steps of the installation and help you with the partitions... thats my bes option for you, other way... dont think so.
Oh, if you get an error code you are gonna get GGGY (Green green green yellow) meaning that anyways you will need to contact tech support to find out what is the issue, but right now straight forward is gonna be a windows corruption of some type.Message Edited by johndoe777 on 02-25-2006 01:02 AM
186
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Posted February 26th, 2006 18:00
I had a similiar problem. I couldn't boot into safe mode, when I booted into F2 - setup or F12 - for the menu, my keyboard and mouse locked up. All I could do was reboot again. I couldn't even use my system restore. I spoke with someone on Dell's chat and they told me to run a hard drive test. If the test failed to right down the code. Well the test is simple and takes 2 to 3 minutes. When you reboot and the blue dell logo appears, press the "CTRL + ALT + D " keys altogether. It said everything passed but whatever the test was, it cleared up all my trouble! It was like something was hung up and when the test ran it unlocked the problem! I was then able to boot into safe mode to fix my other problems. I don't know if it will work on your system but it worked on mine; Dimension 8100 P4 1.8GHZ Win XP BIOS V09. Good luck.Debbie186
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Posted February 26th, 2006 19:00
Thanks, they had me run the test too and everything passed but I still couldn't boot up past the screen to choose my username..Finally just reformated ..Thanks for trying to help me figure it out186
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Posted February 26th, 2006 22:00
Sorry it didn't work for you. Hopefully, you had a recent backup.
Deb
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Posted February 26th, 2006 23:00
no but thats ok, my fault..at least i'm up and running again
RoHe
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45230 Posts
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186
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Posted February 24th, 2006 02:00
click start>help and support
click "undo changes..."
follow the prompts to pick a restore date.
What do you mean 'the repair didn't work'? It didn't fix the problem or you couldn't get repair to run?
Ron