Did you try reseating that card in its slot?

If the card was installed/supplied by Dell and this system is new, you probably want to contact Dell Tech Support. You have 21 days from the invoice date (not the actual delivery date) to request a replacement system, assuming the problem isn't resolved quickly.

Ron

Thanks RoHe card was purchased sepearately as it wasnt included in the package and I missed it doh! Reseated but still no joy maybe I purchased a bum card but Dells 'pc checkup' finds the card and it 'passes' so I have assumed the card is fitted okay?

If you purchased the card separately, did it come with its own driver on a disk? And is that the driver you're trying to install?

Could be a bum card, so maybe you need to go back to wherever you bought it and ask for an exchange, and/or go to the card manufacturer's website to see if there are any recommendations to solve this kind of problem.

Ron

Hi Ron Yes it came from Dell with its own disc, as that didnt install I was advised by Dell to uninstall in safe mode with networking and then download a driver from a url they gave me, still no joy. Tried with a new WLAN card and same error message 28 "the drivers for this device are not installed" I dont know who make Dells cards or if it would affect warranty if I tried to go to a card mfg direct.

PCI devices will not enumerate properly before the CHIPSET drivers are installed.

When all else fails, read the instructions! Were you supposed to install the drivers BEFORE you installed the card?

Are you logged into an account with Administrator privileges when trying to install the drivers?

Can you install drivers in Safe Mode or after you disable your anti-malware suite?

Do you an another PCI slot you can try?

Ron