Please supply more information. You trying to connect with a dial-up modem or high speed? Have you setup the interent for you ISP on the used computer that cannot connect? You get some error message when you try to connect? Just need to know more and what you have done so far.

I do use a dial-up connection. All did was put in the service providers disk. When the computer tries to connect to the internet I just get a message that says something about the modem. However I have no problems with my other computer.

This is what happens I hit the connect button for aol and I get the message modem reports there is no dial tone. I checked the jacks and do have it plugged into the phone line. What is strange is I cannot plug in my laptop with the same phone line and it connects just fine. I hope that helps to give me an answer. I am going crazy trying to find out what's wrong.

Also, please post what the error message is for "something about the modem." Really need to know what that message says in order to help you.

It is windows 98. If it is a bad modem since the computer is fairly old I don't imagine it's worth trying to fix it?

Well sure it's worth it. Modems are cheap now but a dealer might charge you extra.

Ok, first off not getting a dialtone can indicate you have the lines in the wrong modem jack as 85rx-7se suggested. Tell you what, connect the line into the jack that probably says line-in. Take a regular phone and connect it to the other jack which in most cases shows a picture of a telephone. Once done take the telephone and listen to see if you have a dialtone. If not the modem is bad or you have it connected wrong. But if you cannot get a dialtone going through the modem with a telephone connected then I say you have a bad modem.