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Thomas67

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15 years ago

T

Thomas67

14 Posts

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27119

June 16th, 2011 17:00

M17R2 Freezes when plugged in from Battery

 

As title says Using my 2k Alienware M17R2 and it will freeze when I plug it in from battery use.

i7  A10 Bios

Dual 5870s  ( CCC 11.6 )

8gb ddr3

This is From a FRESH install with no other software but the needed drivers. This is the worst money ever spent.

Any ideas?

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    Posted June 16th, 2011 17:00

    this is gonna sound stupid and obvious , but its probably the the charger , OR , where the charger connects , i would call support and ask them to see if you can have one of theyre guys come down and check it out

  • Thomas67

    14 Posts

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    Posted June 16th, 2011 19:00

    Well that sounds like a possibility , however I didn't do it at first.  Also when I did the fresh install , AND before I filled it up with necessary drivers I tried it and it didn't freeze.

    No I do not know what driver set it off. I had installed about 5million before it was noticed.

  • Thomas67

    14 Posts

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    Posted June 17th, 2011 09:00

    Let me add some more clear info.

    When In safe mode I can unplug and replug the adapter without a problem. I have now also while in normal windows disabled Alienfusion and OSD it still will freeze. I have tried to run the hard drives in raid 1 instead of 0. I have done all the windows updates. And checked the power settings so theres no wrong set up. Im so fed up with this overpiced junk.

  • 7Leagueboot

    2 Intern

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    501 Posts

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    Posted June 17th, 2011 10:00

    Call Dell/Alienware support. They will run through a series of diagnostic tests with you in order to identify whether it's a hardware or software issue.

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    Posted June 17th, 2011 10:00

    what i would do , is do a system restore to factory defaults , worth a try ayy ?

  • 89fordprobee

    1 Rookie

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    1233 Posts

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    Posted June 17th, 2011 18:00

    i had dual 5870's in my R2 BUT removing one the battery to ac problem went away both cards .. would freeze up .. so i think its with the xfire or somthing that either dell cant figure out or dont care too:O  since when on battery it shuts down a card ... idk just a thought  since with one card i had no issues