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pcraenme

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pcraenme

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24 Posts

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September 27th, 2017 12:00

Drivers & downloads site not working anymore?

I regularly check the 'Drivers and downloads' section on the Product Support site and since a few days this is not working anymore and I get the message: "The product you've selected does not have or require updates".

Normally I could see all the different drivers and applications that could be downloaded for my system (AW15 R3).

And when I try to use the 'Guide me' it want to install Dell System Detect, but security setting on my system won't allow this the be installed.

I asked on another forum (Dutch) and other people are experiencing the same

Is the Drivers & downloads section 'broken'? 

  • Eimy_B

    6 Operator

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    4365 Posts

    819

    3

    Posted September 27th, 2017 14:00

    Hi ‌,

    Yes, there is a problem with the 15R3 drivers page, we are working on it. Hopefully it will be solved soon. 

  • DustMonkey

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    6 Posts

    819

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    Posted September 29th, 2017 06:00

    I use this Dell Product Support page for accessing my Alienware / Dell products.

    http://downloads.dell.com/published/pages/#all-products

    Under Select your Small & Medium Business choose Laptops then Alienware 15 R3.

    Hope this helps.

  • pcraenme

    1 Rookie

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    24 Posts

    819

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    Posted September 29th, 2017 08:00

    Thanks for the tip! The page worked again yesterday, so Dell must have fixed it.:-)

  • JFitz3

    1 Message

    819

    0

    Posted October 2nd, 2017 17:00

    It must be down again because it keeps telling me I need to install the same 2 drivers I already installed.