I see many discussions regarding the Inspiron 16 Plus touchpad issue I am experiencing. I want to start a discussion on my poor experience - solve that, Dell! Then maybe we'll get to the bottom of this issue.

The first time I called, I mentioned many others are having this issue. Of course we went through the typical software troubleshooting steps of updating drivers and BIOS - knowing it wouldn't work.

When it kept happening I called again. This time I mailed the laptop to Dell to have the trackpad replaced. I was assured this would fix the problem. It didn't.

3rd time I called they sent a technician out to replace the motherboard. I asked for absolute verification that this was the root cause of the issue because I am not confident they know what the problem is. After sitting on hold for a while I was told they got in touch with the "engineering team" - the one that figured out the issue and recommend that motherboard replacement is in fact going to fix this problem with 100% certainty. Wow! I was impressed.

After that, I am calling a 4th time as it's still not fixed. Dell ... how can you resolve your processes to make sure that you are getting to the root of an issue before having me call 4 times, have two replacements, and still no resolution?