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Go to SolutionDell Inspiron 3565 generates POST error on REBOOT but will COLD STARTUP without any POST error
When my Dell Inspiron 15 3565 is up and running Windows 10 (Current version) and I do a RESTART it shutsdown then the light on the front edge flashes 2 amber then 4 white lights which repeat continuously, I gather this is the POST code for faulty memory or badly seated memory cards. I have reseated both and cleaned the contacts (with great care). The strange thing is when I shut the laptop down completely and then restart it there is no error generated and windows comes up normally, but surely POST tests have run on boot so why would it behave differently to when I do a restart. I have run diagnostics from within the BIOS and no problems were found. I would appreciate any suggestions.
Veanidon
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Posted January 7th, 2021 17:00
I believe I have identified the problem here. I have narrowed it down to the Dell SupportAssist program. When it is installed on this laptop I get the problem doing a restart but if SupportAssist is not installed the machine restarts normally. What it is about SupportAssist that causes this problem I do not know, but I have my system running now without SupportAssist installed.