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xOslyx

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7 years ago

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xOslyx

5 Posts

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6131

September 21st, 2018 00:00

Dell G5 5587 speakers and microphone problem

I'm running latest version of Realtek Audio drivers (6.0.1.8397) and latest MaxxAudioPro (1.1.131.0) on Window 10 Home (with updates 2018/09/20).

When I plug in a headset without a microphone, the notebook microphone stops working. In any setting in Maxaudio.
The only solution is to use the Windows 10 default driver, but then the sound quality is terrible and MaxxAudioPro is disabled.

Any solution?

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  • xOslyx

    5 Posts

    5758

    0

    Posted September 21st, 2018 06:00

    Thank's for quik answer.

    I did not try, I will try it when buy splitter and write the result here.

  • Robert P (retired)

    6 Operator

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    9396 Posts

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    Posted September 21st, 2018 06:00

    Hi xOslyx,

    Thanks for posting. Apologies that your system is not performing as expected.

    According to the information provided, it would appear that the plug on the headphones could be shorting across the terminals.  Have you tried an audio splitter?

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    If you need additional assistance, please contact me privately. Be sure to include your personal information (name, address, telephone, email) and your computer's service tag number in your message. Thanks.

     


    Robert P (retired)

  • xOslyx

    5 Posts

    5710

    0

    Posted September 24th, 2018 04:00

    twice...

     

  • xOslyx

    5 Posts

    5700

    0

    Posted September 24th, 2018 04:00

    Part of problem fixed with new Realtek driver (Realtek High Definition Audio (HDA) R2.8x (8485) WHQL + Dolby).

    When I plug in a headset without a microphone now, the notebook microphone works. Only the Maxaudio app think that headphones are not connected.  But you can edit the audio settings.

    However, when I have a splitter I will try and write the result.

  • xOslyx

    5 Posts

    5646

    0

    Posted October 1st, 2018 00:00

    No changes with splitter. I tried installing the driver 8397 and 8485 and reinstalling the MaxxAudioPro aplication. 

    The MaxxAudioPro does not detect the jack connection (splitter or headphones).

    Summary:

    When I plug in a headphones without a microphone (or splitter with a headphnes) now, the notebook microphone and headphones works. Only the MaxAudioPro app think that headphones are not connected.  But you can edit the audio settings, but some setting is disabled because is enabled only for headphones. 

    Sound from headphones is terrible.

    I think the problem is the application MaxAudioPro.
  • Baffit

    6 Posts

    3764

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    Posted February 12th, 2020 11:00

    I've had a similar problem, the way I solved it was to install the latest MaxxAudioPro and Realtech drivers from the dell support page for my make and model, the part I nearly overlooked was the advanced settings at the bottom of the MaxxAudioPro

    Baffit_0-1581536087322.png

    Make sure this pop-up is ticked so you can get this when you connect external audio devices via the combined mic/speaker jack

    Baffit_1-1581536172578.png

    In my case I'm using a headset with both speakers and mic, by selecting headset (and no headphones) the laptop mic in the top of LCD bevel is deactivated and only the headset sound and mic is working as intended

    the rest of the setting was done via windows control panel - sound, where the mic now shows it is enabled via the front jack

    Baffit_2-1581536525208.png

     

  • 3150

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    Posted May 10th, 2020 12:00

    I've selected don't show this box again and while I've got my headphones (no mic) connected to the laptop it wont detect me speaking so i assume I've selected the wrong option how does one actually get that which device did you plug in box back up again?

  • 3149

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    Posted May 10th, 2020 12:00

    I appear to just be bad at reading and missed using the advanced settings to open the pop up thanks for the guidance!