Good Morning, Please provide a phone number where we can reach you to assist you with the issue. Josue Rivas Sr. Analyst, IT Architecture Dell EMC | US OS Imaging Help Desk Phone: 1-866-340-0541 Email: US_OSImaging@dell.com (English) LATAM_SOImagenes@dell.com (Español)

Hello David, Can you explain how the image was created? Was it on physical hardware or a virtual environment? If so what was the BIOS status prior to applying the operating system? UEFI or Legacy? what tool are you using to capture the image Dell Image Assist or another product? If you used Dell Image Assist for the process can you take the IA USB thumb drive to the physical computer 5490 boot to the thumb drive and once in IA press F8 to capture logs. you can then email them into US_OSImaging@Dell.com. A response will be provided.

7490 is newer chipset, windows 10 64 bit and UEFI GPT only.   MBR and Legacy booting are not supported.

The Dell Latitude 14 5000 E5450 is 10 year old Class 1  system with MBR boot sector and bios and supports XP.

You cannot use MBR legacy booting in a UEFI system.   XP is not supported on a 7490.

Dell Latitude 7490 I7-8650U  is a windows 10 only system.

Earlier OS and MBR and Legacy booting are NOT supported.

 

 

Hello

The image is made from scratch on a machine with VMWARE and Dell Image Assistant.

A few months ago I made an image that works with 7490 but I lost the virtual machine and only have the wim file, I had some "problems" did not have Microsoft Store and native applications (calculator, image viewer, etc..)

I started to create a new one, and in principle everything was fine, until I tried to install it in the Dell 7490. The BIOS configuration is Default BIOS, and I also tried with UEFI and Legaci with the same result.

Any idea about the problem?

Here is the log

https://www.dropbox.com/s/2aivcp89cwbsbea/IA_Logs.zip?dl=0

 

Regards

Good Morning

I sent an email last monday, and I´m waiting for an answer.

Did you recieve my email??

Regards

you stated the VM WARE was set to default for BIOS it needs to be set to EFI to set the partitioning in GPT format in order for the Operating system to be applied to the drive in GPT. Try that and then restore the image to the computer.

logs indicate image was created in MBR which supports Legacy platforms only. You will need to create the VM WARE again and in the BIOS select EFI which will create the OS partitioning in GPT. Which will support any new system that only supports UEFI in the BIOS. Do that and you will have no issues. 1 2 3 4 5 6 7 8 9 10 11 12 13 14 15 16 17 18 19 20 21 22 23 24 25 26 27 28 29 30 31 32 33 34 35 36 37 [DISK__0___] Caption=VMware, VMware Virtual S SCSI Disk Device Serial_Number= Physical_Size=80,00 GB Logical_Size=85896599040,00 Partitions=2 Disk_Type_MBR_GPT_=MBR [PARTITION__0___]