Similar issue, my dock is recognised but update stuck at 0%. Can't find any help on the internet

I am facing exactly the same issue. 

All updates bevor A04 were working perfectly in connection with my Lenovo YOGA 900-13ISK, but this one just will not install, since in my opinion, the dock is never correctly recognized (fake serial 123456, always 100% power, status undetected).

Even tried it with at least one Dell Latitude of the 7400 or newer model range which is officially supported by Dell with same results.

Opened a case shortly after release of A04 with Dell but they kept on saying that the version is not faulty and works as designed according to them. (Incident nbr <Private data removed from public view DELL-Admin>)

I have the same issue. Is there any help/ solution?

Hello to the forum,
the problem is actually with the Dell Updater. It only affects devices that are running a non-English version of Windows.

The updater cannot create the authorisation for the temporary directory because, for example, ‘administrators’ means ‘Administratoren’ in German language. Due to the missing authorisation, the drivers for USB are not loaded and therefore the program does not recognise the connected dock.

Dear Dell Team: The problem affects versions A04 and A05.
Please programme so that the software also runs in other parts of the world :-)

Greetings, Uwe

Translated with DeepL.com (free version)

@Uwe K​ 

I can confirm your observations:

1. If firmware update A05 is run on Windows 10/11 with installation language being English (US), it works like a charm.
2. If firmware update A05 is run on the very same machine (dual boot) with the Windows installation language being German, it will not load the USB drivers and therefore only display fake info with no possibility to update dock.

@ Dell Support Team: Please fix this for version A05 and future releases. It had been working fine with version A03.

@DellThusiast @Uwe K 

Thx for sharing!

This helped to a point but not final however.

I installed an US English version in dual boot after trying to achieve this by switching system's language.
Like DellThusiast and UweK described, the USB driver install completed successfully.
Thx for that so far.

However, the PD Chip Update leaves me in undefined state.

Yes, I tried multiple times.

I appreciate DELL to fix this finally.

No reaction from Dell. This was my last Dell equipment ever

I have finally found a solution...

Dell has released a new version of the firmware this week. Again, the update programme does not recognise my UD22!

The solution is to add the user ‘EVERYONE’ ("JEDER" in german version) to the "temp" directory. You have to grant full access for the duration of the update.

C:\Users\%Username%\AppData\Local\Temp

The USB connection is then established, the docking station is found and the update runs smoothly.

It is a pity that Dell is not able to fix this problem for users in Germany and outside English-speaking countries.

Uwe,

Thank you for your post.

bakahk from reddit had some success using the right English Windows version:

https://www.reddit.com/r/Dell/comments/1e2yqx4/dell_universal_dock_ud22_problem_with_updating/?rdt=42507

Unfortunately, even a native US English Windows 10 install denied identifying USB ports hence the installer could not find a device. Tried from 2 PC + 2 laptops.

However, Uwe's permission idea didn't work for me.

For me no update works at all. Tried with an English native copy of windows and all versions that are available (A03, A04, A05)

Here is the log: 

<Private data removed from public view. DELL-Admin>