UNSOLVED

squeeb

updated

9 years ago

S

squeeb

2 Posts

0

4307

February 21st, 2018 06:00

Unable to install OpenManage Enterprise

Hi, I've imported the KVM version into our private cloud infrastructure as per the tech release install documentation.

On initial boot I get the EULA screen to which I accept, and then I see the set admin password screen. 
When I set the password, I press "yes" on the "Change the admin password?" dialog (unnecessary prompt if you ask me) and I see a very unhelpful "Error" dialog as pictured below. 

There is no logging on any other terminal. 

 

 

  • DELL-Rob C

    4 Apprentice

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    2843 Posts

    3880

    0

    Posted February 22nd, 2018 10:00

    Hi and thanks for the post.

    It almost seems like some of the services did not start up correctly.  Perhaps you can do a services restart from the TUI, or if not, a reboot of the appliance.

    I'll pass word along for your message suggestion.

    Thanks much, and if it's not related to service start, perhaps call support to open a ticket and let them take a look.

    Regards,

    Rob

    --

    I'll put the phone number here, but I need to enter it in a goofy format since this forum software strips out a lot of numbers.

    8-0-0-9-4-5-3-3-5-5

  • awachs

    1 Message

    3459

    0

    Posted August 8th, 2018 03:00

    Hi,

    I have the same problem. The only preceding message is this one:

    log4jjava.io.FileNofFoundException: /opt/dell/omc/utilities/tui/lib/logjdbc,properties (No such file or directory)

     

    Many thanks, Alf.

  • DELL-Pupul M

    2 Intern

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    1004 Posts

    3442

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    Posted August 8th, 2018 11:00

    Hi,

    Unfortunately i am unable to access the image that was posted previously in this link. Would it possible for to attach the entire message that you are getting?

    Also, does reboot of appliance as Rob suggested help?

  • jwh.oakley

    1 Message

    2967

    0

    Posted January 23rd, 2019 01:00

    I would like to corroborate this, as I would like to see Dell fix this.

    #1 It is not possible to import the VHD into Hyper-V. You have to attach the VHD disk to a new VM and boot.

    #2 On boot you encounter the issue mentioned above. I have tried both attaching and booting the supplied VHD and converting the supplied VMDK and attaching and booting. You will encounter the same issue in both cases.

    This is using Hyper-V on Windows 10, build 1803.

     

    EULAEULA

     

    Change Admin password promptChange Admin password promptNew admin password enteredNew admin password enteredConfirmation screen after pressing ApplyConfirmation screen after pressing ApplyResulting error screen.Resulting error screen.

  • abbradon

    1 Message

    2322

    0

    Posted September 21st, 2019 11:00

    The same here, any progress? 
    *Bump

  • 2269

    0

    Posted September 24th, 2019 08:00

    @abbradon  Can you please open a support ticket to help you with your setup and resolve the issue.

    #IWork4Dell

  • Voljka

    1 Message

    2067

    1

    Posted October 17th, 2019 06:00

    Did you solve this problem? I also hit the wall @ 17.10.2019.

  • MikeMoose

    1 Message

    2017

    0

    Posted October 22nd, 2019 07:00

    Same issue here. Anyone have an update on a fix or solution?

     

    EDIT: issue seemed to be due to lack of enough memory on VM... will try with 16GB of memory.

  • EGordonR

    1 Message

    1843

    0

    Posted November 6th, 2019 12:00

    I'm having the same issue. I tried changing the memory to 16G, but no luck. Has anyone solved this problem yet?