Hello, I see you are looking for technical assistance. If you need our help, you can start a private/direct message with us and we will be happy to assist you.

Hello, I see you are looking for technical assistance. If you need our help, you can follow @dellcares and start a private/direct message with us and we will be happy to assist you.

Where am I asking for technical assistance? 

DELL-Cares agents handle both technical and customer care order issues. Just ignore the first sentence in their reply =
Hello, I see you are looking for technical assistance.

Proceed to follow the second sentence =
If you need our help, you can start a private/direct message with us and we will be happy to assist you.

Then in their signature are the instructions on "how" to send them a private message =
To send us a private message, click our DELL-Cares username. Our Forum profile page will then appear. On the right, click "Send this user a private message".

I have spoken to Dell numerous times. 

No get help button in this forum  no signature

Dell Cares has no link to message privately but you do. When I click on it nothing happens.

* When you click on DELL-Cares, on the right you see =



* Click, 

This is exactly the experience Dell provides. Confusion. Can Dell-Cares actually help?

Correct. The 1st part is only for Technical boards. Proceed to the second part of their signature =

To send us a private message, click our DELL-Cares username. Our Forum profile page will then appear. On the right, click "Send this user a private message".

Based on your comments, I have made updates to their automatic signature.

Why leave entering an address to be done by hand? Why not use the address on the account instead of typing it. Using no capital letters or punctuation? Why input incorrectly so many times when you know this was the issue to begin with?

Now I am being ignored. Where does the computer go when it is returned to Dell? Why would they ignore me when its their fault? Not a minor issue - I mean 5 times is insanity.

Now they say I need to speak to the verification department but when I speak to them they say there is nothing that needs to be verified. Speak to customer service. I speak to customer service and they say I need to be verified. 

Syed N is in charge of my order and is the one who has put in the incorrect address and now put my order into verification. But there is nothing to be verified. And of course he refuses to fix the problem.

I ordered a computer over a month ago. Dell has entered the wrong address and shipped to the wrong address 5 times. I have corrected the address each time and each time a human enters the wrong address. It has been a month now. They have now stopped trying to send the computer. BUT have not refunded me. The order department says that my address needs to be verified by the verification department. The verification department says it is verified and the order department needs to refund me. I wanted my computer but now I just want to be done with dell. 

I have emailed, called and chatted with anyone I think I can help. Even gone online and found any email address I think can help. All handled by outside customer service who is content to say we cannot help you. I do not care where customer service is located. But it has become clear that they do not care at all. 

Seriously for the amount of stress and back and forth Dell should give me many computers. I really do not want to get a lawyer involved but what other choice do I have?

Is there anyone I can speak to get my $1000 back and end my relationship with Dell?