Hi all,

I just want to vent my frustration at how useless Dells customer service is and also the quality of the laptops coming out.

On June 30, 2016, I bought a Dell XPS 15 9550. The purchased warranty expired today on June 15, 2020.

Due to my job, I travel a lot and to be honest barely use the laptop unless I'm at home, so usage wise its exceptionally slim.

Issues began in 2018 when I get told of the battery swelling. I never had a issue with this but as I said before, the laptop isn't used that much. But I followed Dells advice and got a replacement sent out.

May I say that the customer service for this issue was right disgraceful with multiply times my other half being insulted by the call center. Be it a cultural issue I have no idea, but the idea of a woman knowing anything ICT related was unheard of to the staff in question, add to this I was away with work she was sorting this out on my behalf.

In the end I had to threaten action to get them to accept her to dealing with the collection of old battery which they insisted was done.

Skip forward a few months and the laptop just died, literally out of the blue died.

Basically the motherboard was dead and straight away I was told it wouldn't be covered. I would have to buy a new motherboard, costing over £600 (bare in mind this a 1,200+ laptop) you'd like to think the laptop would of lasted more than a couple of years of VERY light usage.

Long story short, I again threatened actions and after I sent laptop to them for "inspection"( £60) they accepted they couldn't prove it wasn't a issue with motherboard and so I offered £400 refurbished replacement.

Gets worse, this replacement isn't new as a new one would cost £800, and this replacement wouldn't come with a warranty as laptop now "too old". This massively frustrating as this replacement refurbished motherboard could easily break and I'm down £400, and just go through this all over again.

In the end I had to buy a extended warranty package for the laptop £90 in order to cover their refurbished motherboard £400+.

Now 2020 and laptop battery is dead and new battery they offer does not come with more than 90 days warranty. Fantastic a laptop that is sold as top of range cannot last more than 3 months and needs replacement parts at £90+ a pop.

I'm disgusted with their customer service and honestly I believe because its based out of the UK. The arrogance of the call staff is shocking and starting off believing your wrong isn't the way to go about helping people.

Never again will I buy a Dell laptop or anything Dell related and I've made my experience very well know within my work. I know that the USA branch of Dell has difference customer service as I've worked in USA before and dealt with Dell, so no idea why UK getting the short straw in everything.

I'd love to know if Dell have anything to say, and I will be writing to your CEO and head of customer services department about this fiasco.