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Go to SolutionMissing DRP from Alienware Arena
I've been collecting DRP from Alienware Arena for over the past 2 months now, but I haven't seen any of it in my account. My email is the same on both Alienware arena and Dell accounts. But I created my Alienware arena account over 3 years ago, while my dell account is much newer.
Is it possible they aren't synced? I would appreciate any help or tips I can try for troubleshooting.
Thank you in advance.
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Posted October 19th, 2026 20:50
Hi,
Thank you for writing to Dell.
I'm sorry to hear about the issue with the account and do apologize for the inconvenience caused.
We are here to help you.
Please, private message us the details requested for us to assist you.
#IWork4Dell
For all non-technical issues that require your private data, we must communicate via a private Direct Message
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Posted October 22nd, 2026 15:53
I'm glad the Alieneware team could help.
Do write to us if any query, we are here to help.
#IWork4Dell
For all non-technical issues that require your private data, we must communicate via a private Direct Message
Dell Partner GEM Program, Out of Warranty Support options, No free goodwill repair, Get a copy of your Dell invoice
DcGive
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Posted October 21st, 2026 19:28
I was able to get help from an admin from the Alienaware discord. Seems since my dell and alienware accounts were made a very different times they weren't synced. Thanks for the help!