Thanks Lorna. I appreciate you taking the time to reply.

So you're telling me I have to take time out of my day to stop dell from harrassing me with phone calls I never asked for, correct?

Hog

Thanks Lorna,

I will follow-up but I'm going to ask you to forward my diatribe to someone in marketing that cares about customers. It is one thing to receive an email for a promotion. It is totally another to be contacted via a phone call by someone that does not understand the English language and is simply reading from a script. I am very disappointed in Dell for taking such overly aggresive and uncalled for tatics in an attempt to sell products. I can only assume they do not think of undesired consequences when they frustrate customers so much they create a negative brand.

I have been using Dell computers quite a bit longer than you have been with them and I have seen their brand slip on numerous levels. Thankfully, I am at an age and income level that I can pretty much choose what I want when purchasing a computer. I am very pleased with the laptop I just bought and am looking to upgrade my desktop as well as purchase my wife a laptop for Xmas. This recent inability for Dell to respond to my concerns gives me great pause in simply continuing my relationship with Dell. I DO NOT appreciate these used-car-salesman type marketing tactics and I'm further frustrated by Dell's unwillingness to make it easy for me, the customer, to have this stopped immediately. I am not telling you any of this (future purchases)  in expectation of special deals, I'm just genuinely upset about how a company that I take personal pride in, I live in Austin, has turned into such an uncaring and insensitive leviathon.

I do appreciate having a sympthetic ear of someone such as yourself, but as you said, you do not have the power to stop this either. It will merely be put in que and wait until it makes its way to program execution. Congratulations Dell, I feel very unimportant and totally powerless.

Ok, I feel somewhat better. Thanks for listening to my ranting.

Hog

Update: I went to the opt out page and it does not work. When I get to the field that requires state, I select Texas and it defaults to "Server Error". Is there any way to get this corrected? Pretty frustrated.

Hog

Could I please have some assistance with the non-working opt-out page mentioned in the previous thread?

Five years after this thread started, i too am experiencing these issues.  How lame.  I like the laptop, probably won't be buying dell again because of this.  My information was obviously sold.