UNSOLVED
Faulty laptop
Can anyone help with WUR replacement order number . I returned my faulty laptop. But they are not delivering replacement. The replacement order was placed on March 31, 2021. It is standing still since then. Warranty team is not goving solution only apologises. How can i escalate to resolve this issue.
DELL-Cares
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Posted April 23rd, 2021 00:00
Hi,
Thank you for reaching out to us. We have replied to your private message. We strongly recommend that you remove the Service Tag from the public post for security reasons. Also, as our interaction would involve sharing sensitive information, continue chatting with us through private message so that we can start working toward a resolution.
-Supriya
#IWork4Dell
For all non-technical issues that require your private data, we must communicate via a private Direct Message
Dell Partner GEM Program, Out of Warranty Support options, No free goodwill repair, Get a copy of your Dell invoiceDELL-Cares
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27843 Posts
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Posted April 23rd, 2021 01:00
We strongly recommend that you remove the Service Tag from the public post for security reasons.
#IWork4Dell
For all non-technical issues that require your private data, we must communicate via a private Direct Message
Dell Partner GEM Program, Out of Warranty Support options, No free goodwill repair, Get a copy of your Dell invoiceDell-SimranC
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Posted April 25th, 2021 01:00
Hello! We're working on this internally and should have an update post weekend. Please bear with us.
Insp3505
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Posted April 23rd, 2021 00:00
Correction: Service TAG