Hi

Our company placed an order on Dec. 14th and had an expected arrival date around Jan. 15.
We are a s - medium sized business and were interested in an EPYC based PowerEdge servers for one of our datacenters.
Received an email December 30th that my order has been cancelled. No reason for cancellation.
Upon going into the order details on the Dell website, no reason is given.
Hardware purchasing in our company is a very tedious process and memos have to be written for everything.
I called support to get the reasoning behind the cancellation so I can submit it for our company records and then submit another memo to have accounts and receivables verify the credit card charge or cancellation and then re-purchase it.
Today 1/5/2021:
1) I was first connected to a technical representative where I gave my order number and some of my info.
 could not tell me anything other than that the order was cancelled due to missing information and that I need to be transferred to the sales team to re-order.
I said that I cannot re-order it yet until I can get the cancellation reason for my documentation and get approved to submit another order.
The representative seemed to be in a hurry to transfer me anywhere other than his line.
He said no problem he will look further into it and to hold for a short moment.
2) I was then transferred to the Sales team where I yet again had to give my order, some personal info and then explain the issue again. They were also quick to get rid of me. She said that I need to speak with the technical representative to find out my inquiry.
I explained I was just speaking with a member from that team and was transferred without warning.
She apologized and then transferred me.
3) I was transferred a different technical person and did the whole song and dance again.
I gave them my order, some personal info and then explained the issue and that I needed to find out the 'missing info' or reason for the cancellation.
This lady seemed a bit sharper and said that she needs to transfer me to the Technical Order / billing team or something to find out the exact reason.
Ok great now maybe 15-20 minutes into this call and I might be getting closer to just speaking with the correct person. I explained to this agent that she was the 3rd person that I have been transferred to and to please transfer the call with her on it since she seemed more familiar with the issue I would prefer not to give my info and explain the issue for a 4th time. She says no problem give her a few minutes to add some notes to my call.
Did the whole say what you are typing thing and then told me thanks for calling and stay safe.
I couldn't muster out a "hold on" before I was transferred again.
4) The technical orders and accounts guy picks up and asks me for my order number, info, and the issue. I prefaced that I am getting the run around and it should be in my notes for my call.
Didn't matter. Had to do the song and dance for the 4th time. This guy was maybe a level 2 support because he was a bit rude and short. You normally don't get away with that attitude unless you are valued. He looked into the order and said that it was a back-end cancellation and that no one manually cancelled the order.
I inquired for more info and he told me that it was maybe a technical error on their side that automatically cancelled the order and that I would need to place it again. I asked what the error was in order to avoid the same 15 day waste of time and he said he would need to transfer me. Ok. Fine. I could tell this guy was done with me when he first answered the call.
5) Transferred me to the Dell support black hole where I waited on the line for another 20 minutes or so until I was hung up on before speaking with anyone further. I basically received a 57 minute example of how not to treat your customers.
My question now is:
How do I speak with a manager or higher up who isn't going to shove off my call like customer service hot potato and work with me to resolve these issues?

Regards,
SC