I have the exact same problem. It was advertised to be 169.99 with a dell preferred account purchase, but at checkout it was 189.99.

Hi SethCarlson,

The $169.99 price was a doorbuster special that sold out very quickly.  You still got a great deal at $189.99 because the next sale for that product is $249.99.  

If you need further assistance, please contact me by Private Message.  Thanks.

Regards,

Robert

I bought the black Friday deal on the laptop for 189.99. According to the add it was supposed to only be 169.99 if you used your Dell preferred account. I used my Dell preferred account but was still charged the 189.99. Why?

Hi jbuchwalter,

Thanks for your post in the Forum.  That particular deal was a doorbuster for a few hours only, and sold out very quickly.  Unfortunately we are unable to reinstate the deal.  You still got a very good price at $189 as the next sale price for that laptop is $249.99. 

If you need further assistance with this, please contact me in a Private Message, and I'll look into it.

Regards,
Robert

Robert Sorry I think my last reply might have been confusing. The door buster was NOT for the 169.99 it was for 189.99 which is what I was charged. If you used your Dell preferred account you would get a 20 discount to 169.99. It was not sold out when I bought it and I did not get the additional discount.

I bought mine at midnight when the deal started. If it lasted for a few hours as you say can you then explain why I did not get it. The door buster sale was for 189.99 or 169.99 when purchased with Dell preferred account. That is false advertising because the 169.99 was for using the account. I have the ad in front of me.

I'm having the same problem.  It wasn't sold out when I was in line for purchase.  There was still about 5000 left when I was in line.  Also I bought it and was finished before 12:30 am.  In fact, I was   chatting with a Dell agent at 12:43am about the problem.  And I did check and saw that they still had laptops after me.

If the deal was over why was it still up then?