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Heliboy Rick
11 Posts
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2590
September 2nd, 2021 21:00
Alienware X17....MULTIPLE delays for my July 4th order
Well.....looks like I'm in the same boat as many other Alienware X17 early adopters!! Placed my $3K order with Dell on July the 4th of 2021. My first scheduled delivery date was like July the 20th. Get an email on the 20th telling me my order had been delayed till August 11th. Get another email on August 7th telling me my order has been delayed again....new arrival date is now September 1st. Get ANOTHER email on August 30th telling me my order has been delayed.....yet again......an my new delivery date is now September 10th. I have bought 6 Alienware laptops from Dell over the years and this is THE WORST experience I've ever had ordering a laptop from them. Will this madness ever end or will I FINALLY get my laptop as a Christmas gift.....5 months after I placed the order in July!!?? The really irritating part is......they won't give me any reason for all these delays. Is it the RTX3080 graphics card? Is it the 4K display? Any information would be helpful!! Geeeeez.........
Heliboy Rick
11 Posts
1501
0
Posted September 3rd, 2021 17:00
@ Dell-Cares...sent you a DM. Thanks!
Heliboy Rick
11 Posts
1459
0
Posted September 10th, 2021 21:00
Oh well......my revised delivery date was September 10th........actually today.......and I've gotten no correspondence from Dell letting me know my order will be delayed again. So now.....I don't have a clue what's going on.
Dominator211
1 Rookie
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21 Posts
1440
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Posted September 12th, 2021 15:00
The person from Dell Cares did not help you out?
DELL-Cares
Moderator
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27843 Posts
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745 Points
1436
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Posted September 12th, 2021 17:00
Hi,
I'm very sorry to hear this.
Yes, your order is on part shortage and has a revised delivery date as Sep 22nd. You could track the same link provided on our previous interactions.
-Susanna
#IWork4Dell
For all non-technical issues that require your private data, we must communicate via a private Direct Message
Dell Partner GEM Program, Out of Warranty Support options, No free goodwill repair, Get a copy of your Dell invoiceHeliboy Rick
11 Posts
1395
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Posted September 14th, 2021 20:00
Thanks for the updated estimated delivery date Susanna. When I look at my order information on my Dell account it still shows the estimated deliver date as September 10th but has a strike mark through the date. Fingers crossed that the September 22nd date will hold!!
Heliboy Rick
11 Posts
1395
0
Posted September 14th, 2021 20:00
OK....now I'm REALLY puzzled!! I just went to Dell.com and built the EXACT same Alienware laptop (ORDER CODE < Private Order number removed.TOS69>) that I ordered on July 4th and according to the information on the order I can have this new build by Thursday September 18th with express delivery!!?? What gives? Granted......this EXACT build as the one I have ordered is now $430.00 dollars more than what I paid for mine when I ordered it. Has Dell sold me this laptop too cheaply and are now trying to get me to just give up and cancel my order? I'm SO confused!! This will be my 7th Alienware laptop and I've never seen anything like this from Dell before. It's crazy.....
Heliboy Rick
11 Posts
1395
0
Posted September 14th, 2021 20:00
They have contacted me but one tells me it's a parts shortage and then another told me that it was a quality control issue. I just want my laptop.....
DELL-Cares
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27843 Posts
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745 Points
1091
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Posted September 14th, 2021 20:00
I'm sorry to hear this.
Once the order is placed, depending on the availability for parts, logistics, the product progresses various stages. The estimation date is calculated based on the time it would take to procure parts, assemble, build, and shipped.
Hence, even if it is express shipping it still has to go though the above process.
-Susanna
#IWork4Dell
For all non-technical issues that require your private data, we must communicate via a private Direct Message
Dell Partner GEM Program, Out of Warranty Support options, No free goodwill repair, Get a copy of your Dell invoiceHeliboy Rick
11 Posts
826
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Posted September 14th, 2021 21:00
Thanks again Susanna......I'm sorry to be on this forum venting but this is really frustrating.......especially since all of my previous orders with Dell have been shipped to me in less than two weeks. You guys are the ROCKSTARS of the computer world and that's why I continue to be a return customer. I realize there is nothing that can be done to expedite this situation but I'm almost at 3 months since I placed the order. That's unheard of with Dell.......
DELL-Cares
Moderator
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27843 Posts
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745 Points
1541
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Posted September 2nd, 2021 22:00
Hi,
I'm very sorry to hear of what has happened. This is not the experience we want our customers to have.
Could you provide the order # and the registered owner's name via direct message? I'll have it checked right away.
-Susanna
#IWork4Dell
For all non-technical issues that require your private data, we must communicate via a private Direct Message
Dell Partner GEM Program, Out of Warranty Support options, No free goodwill repair, Get a copy of your Dell invoice