UNSOLVED
4 Month Alienware Delay!!
I placed an order for a new laptop in JUNE after my old laptop had finally bitten the dust. It is now October and my laptop hasn’t even shipped out of its production facility. What is going on?? Is this normal?? Why does nobody want to offer any sort of consolation to make this right? This isn’t okay, this isn’t right. Clearly it’s happening to a lot of people too. Can somebody push this somewhere so we can get answers? This will be the last time I buy ANYTHING from Dell.
DELL-Cares
Moderator
•
27843 Posts
•
745 Points
809
0
Posted October 5th, 2021 18:00
I understand what you are calling out.
If you could help me the order deatils via direct message and I'll have it checked to see what best I can do to help you further.
-Ssuanna
#IWork4Dell
For all non-technical issues that require your private data, we must communicate via a private Direct Message
Dell Partner GEM Program, Out of Warranty Support options, No free goodwill repair, Get a copy of your Dell invoiceDELL-Cares
Moderator
•
27843 Posts
•
745 Points
765
0
Posted October 6th, 2021 16:00
I do see you're working with us with regards to the replacement which has been delayed due to part shortage. We will continue to work on one platform to avoid confusion.
#IWork4Dell
For all non-technical issues that require your private data, we must communicate via a private Direct Message
Dell Partner GEM Program, Out of Warranty Support options, No free goodwill repair, Get a copy of your Dell invoiceI am already messaging with one of your colleagues. "0 messages and still no solution, nor any willingness to actually provide assistance.
So unless you have the power to do something about it, that your colleague Nimin doesn't, why would I waste more time messaging with you?
DELL-Cares
Moderator
•
27843 Posts
•
745 Points
813
0
Posted October 5th, 2021 18:00
Hi,
I'm very sorry to hear of what has happened. This is not the experience we want our customers to have.
Could you provide the order # and the registered owner's name via direct message? I'll have it checked right away.
-Susanna
#IWork4Dell
For all non-technical issues that require your private data, we must communicate via a private Direct Message
Dell Partner GEM Program, Out of Warranty Support options, No free goodwill repair, Get a copy of your Dell invoice